Program Manager

Description: Assignment Information Department: Academic Relations (a.k.a. Academic Affairs) Cost Center: 1726-8114 PCC/RMG #: 22743 USC Address where the work is being performed? 1500 San Pablo Street, Suite 1119, Los Angeles, CA 90033 Will this position be virtual/remote, onsite, hybrid? Onsite Job Title: Program Manager Number of needs: 1 Target start date: As soon as possible Duration of Assignment: 13 Weeks- Until the program manager on leave returns (approx. 3 months) Work hours: 8:00am to 4:30pm (subject to change) Dress code: Business Parking/Cost: At candidates expense Job Description:Full JD Attached The Program Manager is responsible for the fulfillment of organizational programs through the coordination and execution of quality and improvement initiatives. This role provides strategic guidance to teams and stakeholders, oversees the progress and operations of programs, and manages communication, roll-out, and facilitation of assigned initiatives. The Program Manager plays a leadership role within the Office of Academic Affairs, which broadly supports hospital operations related to graduate medical education, human subjects' research, professional students, and medical staff. Collaboration with department administrators, internal departments, and external partners is essential. o Key Responsibilities - Oversee and manage program operations, including planning, organizing, coordination, and implementation to achieve objectives. - Develop and maintain comprehensive project plans, budgets, schedules, risk and issue logs, and program documentation. - Provide strategic input and leadership in program and process development; drive continuous improvement. - Manage special projects, including but not limited to process development, stakeholder relationships, and data analysis. - Ensure successful program roll-out, facilitation, and communication with stakeholders, including executives. - Manage systems and analytics needs, creating reports, dashboards, and departmental tools; identify improvement opportunities. - Oversee observer, shadowing, and research associate programs; assist with special projects as needed. - Analyze complex data and project/program portfolios to meet objectives and inform decision-making. - Build and maintain effective relationships with internal and external partners. - Serve as a mandated reporter and participate in emergency response as required. MUST HAVES: Education: - Bachelor's degree in a related field (Required). - Experience may substitute for part of the educational requirement, depending on relevance and depth. Experience: - 3-5 years of experience in clinical program management and systems implementation within a healthcare environment. Licenses/Certifications: - Fire Life Safety Training (LA City) - must be obtained within 30 days of hire and maintained if working in LA City. Knowledge, Skills, and Abilities: - Demonstrated project management expertise in complex, matrixed organizations. - Proficient in analytics and systems, especially using MS Office Suite (Excel, Word, PowerPoint, SharePoint). - Strong organizational and time management skills; ability to manage multiple deadlines and stakeholders. - Proven leadership and team coordination abilities. - Excellent communication, presentation, and interpersonal skills. - Strong analytical, critical thinking, and problem-solving abilities. - Ability to work independently and collaboratively. Medical Enterprise - Non-Clinical Onboarding Background, Education, and Employment Verification Background Checks • Social Security Trace - confirm 7 years worked and lived, as found by SSN trace • County Criminal (Felony & Misdemeanor) - 7 years • Federal Criminal - 7 years • National Criminal Search (Widescreen Plus) • National Sex Offender Registry • State Healthcare Sanctions • OIG/SAM (Office of Inspector General/System for Award Management) Education • Provide proof of High School diploma or equivalent (GED) Employment • List 3 previous employers; at least 2 must be verified Other Required Documents • HIPAA training acknowledgment • Application form • Temporary Worker Agreement • Harassment & Discrimination pamphlet Medical and Immunization Requirements (All items are billable EXCEPT for the Drug Screen) Immunity Documentation (Bloodwork or Vaccination Records) • Provide documentation/titers OR vaccine records for: • MMR (Measles, Mumps, Rubella): 2 shots • Varicella (Chickenpox): 2 shots • Hepatitis B: 3 shots • Must be fully vaccinated for MMR and Varicella. Hepatitis B Vaccination • May be declined (no exemption form required), but declination form must be on file (supplier can provide). Tuberculosis (TB) Test • Must be completed yearly. • Documentation must show: • Date of test. • Result was read within 24-48 hours. • For positive history: submit chest x-ray results. Drug Screening - 9 Panel, No THC (effective May 20, 2024) • Required substance screening for: • Amphetamines • Barbiturates • Benzodiazepines • Cocaine metabolite • Opiates (Codeine, Morphine, Hydrocodone, Hydromorphone) • Oxycodone • Phencyclidine • Methadone • Propoxyphene Influenza Vaccine (Current Season) • Required November 1st - May 30th. • Not needed if starting between May 1st and September 1st (recommended to get vaccine after September 1st). • Facility accepts signed personal/medical exemption form. IF DECLINING VACCINE, A MASK IS REQUIRED. COVID-19 Vaccination • Not required but strongly recommended. Fair Chance Employment Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act Enable Skills-Based Hiring No Working Job Title Program Manager Markup Category Professional Shift Details/Expected Working Days and Hours SEE JD Dress Code/Special Attire SEE JD Does this position require driving? No Will resource have direct patient contact? No HIPAA training required? Yes Nearest Parking Location SEE JD Will job responsibilities include working directly with minors? No Enable Skills-Based Hiring No Working Job Title Program Manager Markup Category Professional Shift Details/Expected Working Days and Hours SEE JD Dress Code/Special Attire SEE JD Does this position require driving? No Will resource have direct patient contact? No HIPAA training required? Yes Nearest Parking Location SEE JD Will job responsibilities include working directly with minors? No Hours per Day 8 Hours per Week 40 Total Hours 520.00 Attachment: Job Description JOB INFORMATION Job Code: X3801 Job Title: X3801 - Program Manager CM1726811400 FLSA Status: Exempt Cost Center: CM1726811400 1726-Academic Relations JOB SUMMARY The Program Managers is responsible for the fulfillment of organizational programs by coordinating activities in order to execute quality and improvement programs. They will provide strategic guidance to teams and program stakeholders and will oversee the progress of program operations. They are responsible for management of the program, giving detailed attention to strategy, project delegation, and program implementation. The position also assists in the deployment of support tools and ensures that they are effectively used on an operational basis. Manage communication, program roll out and program facilitation as assigned. DEPARTMENTAL SPECIFIC SUMMARY Program Manager is a motivated, organized and highly efficient individual who will take a leadership role for the Office of Academic Affairs. The Office of Academic Affairs is concerned with hospital operations related to graduate medical education, human subjects' research, professional students and medical staff. Program Manager will work closely with Department Administrators for the ongoing management of the work of the Departments across the Medical Enterprise. Program Manager is responsible for managing special projects/programs for the service line, including but not limited to program and process development, creating collaborative relationships with all stakeholders, and analyzing data. The PM contributes to the design of program content, policies and strategic planning efforts. Keck Medical Center is a complex and highly matrixed organization, working collaboratively among cross-functional teams with many internal departments and leaders. This position also works with external vendors and partners JOB QUALIFICATIONS: Education Req Pref Degree Field of Study Education Details X Bachelor's degree Degree in a related field Additional Education Check here if experience may substitute for some of the above education and describe how. Work Experience Req Pref Work Experience Experience Level X 3-5 years Experience in clinical programs and systems implementation in healthcare environment Knowledge, Skills and Abilities Req Pref Functional Skills X bility to manage and analyze portfolio of complex projects/ programs to meet goals/objectives while maintaining scope X Proficient Analytics and Systems skills. X Knowledge of business (operational, clinical, and financial) statistics and data analyses techniques. X bility to manage and analyze data; strong analytical thinking and problem-solving skills. X Leadership experience with a demonstrated record of accomplishment X bility to coordinate diverse, cross-functional teams so that all individuals and teams work in concert to meet objectives X Develops strong internal and external client relationships to meet goals/ objectives X Excellent verbal, written and presentation skills X Proven problem-solving skills from problem assessment to solution selection X bility to demonstrate critical thinking, providing options and recommendations, mitigating risks, and resolving items X bility to work well with minimal oversight and as part of team or team leader X Strong communication skills and ability to report on any project/ program to stakeholder audiences, including executives X Highly organized and efficient with great time management skills X bility to meet multiple deadlines with many stakeholders and adapt to changes in a fast-paced work environment X Proficiency in MS Office Suite (including: Excel, Word, PowerPoint, SharePoint). Licenses/Certifications Req Pref Select Licenses/Certifications Enter Additional Licenses/Certifications X Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) JOB ACCOUNTABILITIES • Project Management Accountabilities: Project Management Accountabilities: Ensures project/ program methodologies, project/ program delivery processes, and implementation management processes are followed. This includes managing and facilitating the following: project budget, project schedule, risk and issue management, scope change management, maintain up-to-date project/program documentation. Oversee and/or administer program functions such as planning, organizing, coordination, and implementing activities to meet objectives.Develop comprehensive project plans to be shared with stakeholders. Manage domestic and international observers of patient care program Manage Visiting Undergraduate Student Shadowing Program in collaboration with USC Dornsife and KSOM. Manage Unlicensed and Visiting Research Associates Registration processes Assist with special projects as needed. • Analytics Accountabilities: Analyzes information/situations, defining problems, articulating logical recommendations and recognizing alternatives and their implications. Oversees the timely and accurate production of reports and formulation of recommendations/researches on subjects as assigned. Meet budgetary objectives and make adjustments to project constraints based on financial considerations • Systems Accountabilities: Support analytical needs, including dashboards, reports, databases and tools (analytics); create/review key departmental reports to identify improvement opportunities to meet goals/objectives. • Performs other duties as assigned. Other Requirements Essential: Emergency Response/Recovery Essential Mandated Reporter In the event of an emergency, the employee holding this position is required to "report to duty" in accordance with the university's Emergency Operations Plan and/or the employee's department's emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed. mandated reporter who in his or her professional capacity has knowledge of, or reasonably suspects a person who is under the age of 18 years, elderly, or a dependent adult has been the victim of abuse or neglect must report the suspected incident. The reporter must contact a designated agency immediately or as soon as practically possible by telephone or in writing within 36 hours. By virtue of the associated job duties, this position qualifies as a mandated reporter as required by state law and USC's policy at: Physical Requirements Physical Requirements N/ Rarely Occasionally Frequently Constantly Balance X Bend X Climb X Crawl X Feel: Perceiving attributes of objects, such as size, shape, temperature by touching of skin, particularly that of fingertips. X Fine manipulation and flexion/extension and pinching: right, left, or both hands X Hear X Use a keyboard/mouse X Kneel/Squat X Machinery: Heavy Machinery, hand tools, high voltage equipment X Power grasping: right, left, or both hands X Reach (above shoulder) X Reach (below shoulder) X Repetitive motion X Simple grasping: right, left, or both hands X Sit X Communicate effectively (typically through speaking) X Stand X Travel (including local travel) X Twist, turn or tilt: neck, waist X Walk X Produce written product X Unassisted Weight Carry Light (0 - 24 lbs.) Unassisted Weight Lift Light (0 - 24 lbs.) Pull Light (0 - 24 lbs.) Push Light (0 - 24 lbs.) Visual Acuity Requirements X The worker is required to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading. Though these tasks are typically performed via close, visual acuity, reasonable accommodations would allow an employee with a disability to accomplish the same task without using vision. The worker is required to perform an activity that typically requires close visual acuity, such as visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. The worker is required to have close visual acuity to operate motor vehicles and/or heavy equipment. The worker is required to have close visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.) Environmental Conditions Confined Space Outdoor Exposure Extreme temperatures Vibrations Potentially hazardous materials/conditions X Potential allergens/irritants Noise Exposure Access to Protected Health Information X No access to patient protected health information ccess to general patient information (e.g. census lists, room lists) ccess to patient clinical information and records (e.g. medical records) ccess to patient financial information and records (e.g. billing records) ccess to administrative information and records containing patient information Treatment (need to access to provide direct clinical care) Payment (need access to register, charge, bill and/or collect for services rendered to patients) Operations (need access to perform duties in support of patient care and to maintain/administrate the hospital) Other Patient Populations Served Age Specific Population: Young Children: 2 to 75 years X No direct patient contact under normal circumstances Specialized Population: Bariatric Cystic Fibrosis Transplant Orthopedic Surgical patients Dialysis Oncology Other: X No direct patient contact under normal circumstances Blood-borne Pathogen Exposure Category I Job usually involves contact with patients or patient specimens. Exposure to blood, body fluids, non-intact skin or tissue specimens, is possible. Category II Job may expose employee occasionally or in emergency situations to blood, body fluids, non-intact skin or tissue specimens. X Category III Job does not involve exposure to blood, body fluids, non-intact skin or tissue specimens. Employee does not perform or help in Emergency medical care or first aid as a part of his/her job. ACKNOWLEDGMENTS The above statements reflect the essential and non-essential functions as necessary to describe the principle contents of the job. They are not intended to be a complete statement of all work requirements or duties that may be required of the position. I understand that I may be asked to perform other duties as assigned. USC reserves the right to add or change duties at any time. The University of Southern California is an Equal Opportunity Employer. USC prohibits discrimination on any basis protected under federal, state, or local law, regulation, or ordinance or university policies. All employment decisions are based on individual qualifications and business need. I acknowledge receipt of this job description and its associated physical requirements. I have read and understand the job description and job requirements and agree to abide by their contents. I realize that duties may be requested of me that are not specifically stated herein. I understand that I will be expected to adjust to potential fluctuations in work volume. I understand that, if I have any questions about the essential functions or expectations of my position, my supervisor and/or HR partner are available to discuss them with me. Print Employee Name Signature Date Print Manager Name Signature Date This job description describes the general nature and level of work required by the position. It is not intended to be an all- inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the university and the employee occupying the position. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.

Created: 2026-03-04