Salesforce Application Development & Maintenance ...

Under the general direction of the Information Technology Manager I in the Office of Information Services (OIS), the Information Technology Supervisor II (IT Sup II) provides technical leadership and direct supervision over Salesforce development and support activities for the DIR Salesforce team. The incumbent leads a team of Salesforce administrators and developers responsible for delivering technology solutions that support Salesforce applications, enforcements, case management, and public-facing services etc. This position requires in-depth knowledge of Salesforce development, system integration, and stakeholder engagement. The IT Sup II ensures that technical solutions align with stakeholders' business needs and DIR's strategic goals, while promoting system reliability, operational efficiency, and service delivery excellence. This position requires the IT Supervisor II to maintain acceptable, consistent and regular attendance at such level as is determined at the department's sole discretion; Must be regularly available and willing to work the hours the department determines necessary or desirable to meet its business needs. The IT Supervisor II effectively communicates appropriately when dealing with the public and/or other employees of the department; develop and maintain knowledge and skills related to specific tasks, methodologies, materials, tools, and equipment; complete assignments in a timely and efficient manner; and adhere to departmental policies and procedures regarding attendance, leave, and conduct. The incumbent must always conduct themselves in a professional manner and should establish good working relationships with others. The incumbent must complete assigned tasks on time. This posting may be used to fill future vacancies in accordance with 2 CCR §249.3 To be considered for this Information Technology Supervisor II job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: You will find additional information about the job in the Duty Statement . Working Conditions This position is located at:1515 Clay Street, Oakland, CA 94612. The incumbent performs work in an open-spaced, partitioned office environment with an assigned cubicle in a high-rise building in downtown Oakland, CA within walking distance of public transportation. The office is climate-controlled with natural and artificial light. The incumbent will utilize the computer daily. DIR is currently in a hybrid telework schedule and Incumbent will be required to work on site two days a week. The incumbent will be a participant in meetings in both physical and virtual locations. E.g. conference rooms and offices, and MS TEAMS and Zoom teleconferences. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SUPERVISOR II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-509617 Position #(s): 400-176-1404-014 Working Title: Salesforce Application Development & Maintenance Supervisor Classification: INFORMATION TECHNOLOGY SUPERVISOR II $8,504.00 - $11,395.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Alameda County Telework: Hybrid Job Type: Permanent, Full Time Department Information The Department of Industrial Relations (DIR) was established in 1927. Its mission is to improve working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR administers and enforces laws governing wages, workplace safety and health, apprenticeship training programs, and medical care and other benefits for injured workers. Electronic Submission of Applications preferred. Application Packages maybe submitted electronically through your CalCareer Account at Applications must be received electronically by 11:59 p.m. on or before the above final filing date. Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions" section below and ensure the following: Clearly indicate the Job Code #, Position Number and the Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Examination/Employment Application STD Form 678. Clearly indicate the basis of your eligibility (cert, transfer, reinstatement, etc.) in the "Explanations" section located on the first page of your State Examination/Employment Application STD Form 678. Remove and do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only. Do not include your full Social Security Number on your documents and/or do not provide any LEAP information. Department Website: Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 3/12/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Industrial Relations Cert Mailing Address Sacramento Attn: Human Resources/Certs Unit 1416 9th Street, 13th Floor Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Industrial Relations Cert Drop Off Address Sacramento Human Resources/Certs Unit 1416 9th Street, 13th Floor Sacramento , CA 95814 08:00 AM - 04:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Other - Cover Letter. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: 1.Strategic Alignment and Leadership. • Demonstrate thought leadership in aligning Salesforce platform strategies with the Department's long-term digital transformation goals. • Act as a change champion, promoting organizational buy-in for new tools, processes, and system enhancements. • Model exemplary leadership behaviors, encouraging initiative, accountability, and a culture of service excellence. 2. Cross-Functional Coordination and Communication. • Maintain proactive communication with all stakeholders, including executive sponsors, to ensure shared understanding of objectives, priorities, and constraints. • Ensure that cross-team dependencies are identified and managed through regular engagement with other IT, data, and business units. • Translate technical decisions and risks into language suitable for non-technical audiences, enabling informed decision-making. 3. Architectural Rigor and Compliance. • Ensure all solution designs adhere to enterprise architecture standards, including security, data privacy, and accessibility requirements. • Promote reusable architecture components and scalable design patterns to reduce technical debt and enhance system resilience. • Partner with enterprise and data architects to ensure data flow, governance, and integration strategies are aligned with broader digital ecosystem goals. 4. Operational Excellence and Accountability. • Establish and maintain performance KPIs for the Salesforce platform and team operations, with regular reporting and continuous improvement tracking. • Uphold rigorous change management practices, ensuring traceability, rollback procedures, and stakeholder impact assessments are in place for all releases. • Lead incident response and post-mortem processes, documenting lessons learned and implementing preventative measures. 5. Talent Management and Team Empowerment. • Foster a high-performing, mission-driven team through transparent goal-setting, recognition of achievements, and equitable workload distribution. • Encourage innovation and experimentation through hackathons, POCs, and pilot programs, with appropriate risk controls in place. • Build succession plans and knowledge continuity strategies to ensure operational stability during personnel transitions. 6. Continuous Learning and Innovation. • Stay current with Salesforce platform evolution, public sector technology trends, and relevant compliance frameworks (e.g., FedRAMP, NIST). • Promote a culture of continuous learning by organizing regular knowledge-sharing sessions, training opportunities, and professional certifications. • Evaluate and introduce tools or methodologies that drive agility, improve user experience, or enhance data-driven decision-making. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Paid leave, geographical location differential for Oakland (not applicable in Sacramento) transit subsidy. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: Human Resources Contact: Certifications Unit (800) 564-0771 Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Diversity and Inclusion Office (916) 559-6999 California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof. Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification. If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement. Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771. Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey DIR Mission and Core Values Our mission is to protect and improve the welfare and working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR is also committed to ensuring that all employers comply with labor laws in California to support a fair and thriving business environment. Integrity - We fulfill the promise of our mission through fair, honest and ethical behavior. Service - We are committed to responsibly serving the public and value their trust. Respect - We treat others with dignity, courtesy and consideration. Quality - We take pride in providing the public with accurate and timely services. Transparency - We conduct ourselves with openness and accountability in all aspects of our work. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Created: 2026-03-04