HVAC Service Manager

Job DescriptionWE'RE HIRING! Opening: HVAC Service Manager City: Seattle, WA WHO THEY ARE: Founded almost 100 years ago as a plumbing and heating contractor with a pioneering spirit, we have grown into a dynamic and diversified organization. Today, we operate across North America - bringing together a broad range of building trades expertise. We provide a fully integrated solution for our clients, starting with site preparation, progressing through every phase of construction, and extending beyond project completion with comprehensive maintenance services. Nearly a century in business has taught us the true importance of strong company values. By fostering principles that empower our employees, develop dynamic leaders, and promote collaboration across our teams, we create a culture that enables us to serve our customers with the same care, respect, and attention we bring to every aspect of our work. Our success is built on a strong reputation for integrity and the lasting relationships we've cultivated over time. Our teams operate with honesty and transparency, always committed to doing what's right for our customers, our clients, and our company. WHAT YOU'LL DO: Review all active agreements at renewal, including equipment lists, terms and conditions, and all related language. Ensure the Dispatcher, Accounting team, Service Coordinator, and Technicians understand agreement requirements and receive proper training to meet all terms and conditions. Confirm Technicians are trained to document detailed, accurate notes on every work order. Ensure the Dispatcher reviews work order documentation thoroughly and follows up with Technicians for clarification when needed. Recruit and hire qualified HVAC Service Technicians and administrative support staff. Train and mentor Service Technicians to continuously develop their skills and consistently exceed customer expectations. Track and maintain records of Service Technicians' certifications and specialized licenses. Develop and manage the service department budget and pricing structure to achieve targeted gross profit margins. Conduct annual performance reviews with Service Technicians, providing structured feedback on performance, achievements, and areas for improvement using individual scorecards. Lead pre-project scope of work meetings with the service team prior to job commencement. Ensure all equipment, materials, and subcontractor services are properly ordered and delivered before work begins. Verify subcontractors are thoroughly vetted and maintain appropriate insurance coverage. Assess field labor requirements for each project and recommend adjustments as necessary. Ensure established service department processes are consistently followed and that weekly and monthly deadlines are met accurately. Respond to and resolve customer complaints within 24 hours. Oversee service vehicle fleet management, including inspections, maintenance, repairs, and licensing. Conduct periodic contract audits and report findings to the General Manager. Coordinate with the Dispatcher to assign appropriate Service Technicians to new contracts and projects. Lead start-up meetings for all new agreements and provide customer training on new equipment. Participate in all required company training programs. Facilitate regular safety meetings with Service Technicians to reinforce compliance and safe work practices. Perform additional duties and responsibilities as assigned. WHAT'S IN IT FOR YOU: $100,000 - $120,000, DOE Performance bonuses Medical insurance Paid time off (PTO) and sick time accruals Continuing education and training Generous car allowance Company cell phone and laptop WHAT YOU NEED TO HAVE: 5+ years' experience troubleshooting and repairing HVAC equipment Master Mechanical License is preferred Previous management experience Strong understanding of HVAC systems from both a technical and business development perspective Proficient with the Microsoft Office Suite Must be a results-oriented individual with a focus on delivering exceptional customer service Excellent interpersonal communication skills with team members and clients Strong operational leadership with the ability to support project execution and customer satisfaction Must be able to travel NEXT STEPS: If you're interested in applying for this amazing opportunity, please send your resume to Jeff Miller at [email protected] NOW to secure your interview today - we're looking to schedule interviews as soon as this week! Or just give us a call at (206) 456-3684!Meet Your RecruiterJeff Miller Executive Recruiter I am born and raised in the Seattle area, and have never lived anywhere else. My wife, daughter, and I live in Renton, which is a perfect location for us. We live near all our friends and family, and we love taking advantage of all that the Northwest has to offer. Like the rest of my family, I graduated from the University of Washington, and am a huge Huskies fan. Most of my free time is spent spending time with my family, but besides that, I am a big Mariners and Seahawks fan (Bring back our Sonics!), and I coach high school basketball, which is a passion of mine. I love helping kids develop both on and off the court, and find it very rewarding to see former players as they get older and grow into young adults. Since graduating from college, I have had a number of jobs, but none that I really loved - until I started at Opti. The amazing culture that has been established is what I've been looking for. I love being able to help so many people - the satisfaction that comes from making that perfect fit drives me to work every day. I work with the best team, and I love coming to work and learning more each day. 206.788.4200 [email protected] Connect on LinkedIn

Created: 2026-03-04