IT Service Delivery Lead

At Doncasters we have an exciting opportunity for an IT Service Delivery Lead to join our team. The IT Service Delivery Lead is responsible for overseeing the effective delivery of IT services across our Americas locations. This role ensures that service levels meet business expectations, manages day-to-day IT operations and support functions, and drives continuous improvement in service management processes. The position acts as the primary liaison between IT and the end-users for service performance, incident resolution, and service improvement initiatives. Why join us? Did you know that every time you take a flight, drive somewhere, or switch on a light, there's a chance Doncasters played a part in making that happen? As a leading international manufacturer of specialist superalloys and high-performance alloy components, we provide critical solutions to some of the world's most demanding industries, including aerospace, Industrial Gas Turbines, automotive, medical, and other specialist sectors. With a heritage spanning nearly 250 years, we've built a global reputation for technical excellence, innovation, and engineering that performs where it matters most. Today, we operate across 20 sites worldwide, employing almost 3,000 professionals. This includes engineers and production teams to HR, marketing, and other support functions, who are united by a shared sense of purpose. At Doncasters, we believe in doing things the right way. That means acting with integrity, delivering with commitment, and working as one team to achieve more, together. Whether you're developing precision-engineered components, running world-class manufacturing operations, or supporting our people and processes, your role is part of something much bigger. Join us and contribute to a legacy built on performance, precision, and the values that drive us forward - excellence, commitment, teamwork, and integrity. What we can offer you: An interesting and varied field to work in An environment where you can learn and grow through constant development opportunities PTO Competitive 401K Competitive medical insurance Qualifications: Relevant professional qualification in a related field or significant professional experience is preferred. Evidence of a commitment to continuous professional development. Required: Bachelor's degree in Information Technology, Computer Science, or a related field. 3+ years of IT service delivery, IT operations, or service desk experience. Strong understanding of ITIL frameworks (ITIL certification preferred). Hands-on and highly technical, with strong analytical and problem-solving abilities and a proven track record of diagnosing and resolving complex technical issues. Experience leading technical teams and outsourced service providers. Excellent communication, documentation and stakeholder-management skills. Preferred: Experience operating within highly regulated environments (e.g., CMMC), with a strong understanding of compliance obligations, audit readiness, controlled processes, and security standards. This is a full-time permanent position within our USHQ IT team. Remote and hybrid options are available. Work will require occasional travel to sites in the US. There is a significant amount of time using display screen equipment so understanding of risks associated is essential. Equal opportunities: Doncasters is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability- physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process. Please contact careers@.

Created: 2026-03-04