Servicing Specialist

Since 1999, Premium Mortgage Corporation has been providing residential mortgages across New York State and beyond, offering competitive interest rates and a wide variety of loan programs to fit the needs of homebuyers. Headquartered in Rochester, NY we have offices throughout New York and Florida, and are licensed in AL, CT, FL, MA, NE, NJ, NY, OH, PA, SC, TN, TX, and VT. As a mortgage lender, our number one goal is for every customer to feel comfortable, informed, and well taken care of. After all, a mortgage isn't just a transaction to us. It's a partnership for life. We accomplish this level of customer satisfaction by employing top tier talent-all of whom take part in our employee engagement program called the Premium Experience. This program allows our team members to live out our core values, while supporting them with opportunities for professional and personal growth. With hundreds of team members living out the Premium Experience every day, they are the driving force in making Premium Mortgage Corporation a leading lender in the communities we serve. All positions with Premium Mortgage operate on a Hybrid work schedule unless an exception has been granted by Upper Management. The Servicing Specialist will work with the Servicing team to ensure that loan administration and default administration functions performed by sub servicer meet contractual obligations, investor guidelines, regulatory and legal requirements, and generally accepted servicing practices. Job Duties: The Servicing Specialist will be responsible for completing the following job duties: Work as part of the loan servicing team to ensure each loan is professionally serviced and supported. Provide support for the company's servicing oversight program in evaluating servicing policies, procedures, and processes. Perform reviews of sub servicer reports and perform testing to ensure mortgage loans are serviced in accordance with regulatory guidelines. Aid with interim servicing functions - work with servicing team to develop processes and procedures. Provide support for customer service inquiries regarding payment inquiries, transaction research, error resolution and general loan account questions. Assist with audit/exam requests for data and documentation. Participate in monthly calls with sub servicer to discuss oversight activities, performance, and trends. Other duties or projects as assigned. This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. Qualifications: The following qualifications are required of the Servicing Specialist: Education: A college degree with 5-years related experience and/or training in mortgage servicing/ mortgage banking. A combination of equivalent education and experience is acceptable. Experience: Experience with FNMA/Freddie Mac/NYS DFS Servicing guidelines and mortgage servicing requirements Well-developed professional customer service skills -verbal and written communication - able to effectively explain specific loan details to customers in understandable terms. Skills: Experience with FNMA/Freddie Mac/NYS DFS Servicing guidelines and mortgage servicing requirements Well-developed professional customer service skills -verbal and written communication - able to effectively explain specific loan details to customers in understandable terms. Ability to work independently and on a team. Advanced proficiency in Microsoft Office applications such as: Excel, Word, Teams and Outlook. Ability to understand sophisticated mathematical models and concepts. Ability to work under pressure, meet deadlines, and maintain focus Demonstrate strong interpersonal skills Ability to interact effectively with external and internal clients across departments and locations Ability to construct conditions for missing items so that this information can be conveyed to the customer in a timely manner Able to multi-task Detail oriented Organizational Strong analytical and problem-solving skills. Premium Mortgage Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The base salary range for this position is $20.00-$25.00,hourly. This is the range of the base pay only; it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills and/or education which may result in a total compensation package that falls outside the provided range. This job description is not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the position. While it is intended to reflect the job's current scope and management's assignment of essential functions, management reserves the right to revise the job and to assign or reassign duties at any time.

Created: 2026-03-04