Administrative Assistant

Benefits:Bonus based on performanceOpportunity for advancementTraining & developmentBenefits/PerksFast Paced EnvironmentOpportunity for advancementTraining & DevelopmentBe Part of a Positive, Community-Minded TeamCompany Overview At Voda Cleaning & Restoration of Southwest Florida, we specialize in a wide range of services to keep homes and businesses clean, fresh, and free from damage. Whether it’s water and storm damage restoration, mold mitigation, fire and biohazard cleanup, or professional floor and air duct cleaning, we take pride in providing reliable, high-quality service with compassion and professionalism. Our mission is simple: to restore comfort, safety, and peace of mind to every customer we serve.Job SummaryWe’re looking for a reliable, customer-focused Office Assistant to help manage day-to-day front office operations. You’ll answer incoming calls, follow up with customers, schedule jobs, call new leads, and support payment follow-ups/collections—helping keep our calendar full and our customers taken care of. This role requires exceptional organization, multitasking, and communication skills to support both the office and field teams while following established SOPs and the “Voda Way.”ResponsibilitiesAnswer incoming phone calls, texts, and messages; provide friendly, professional customer supportSchedule appointments and coordinate technician calendarsCall new leads promptly from lead sources, qualify needs, and book appointments/estimatesPerform customer follow-ups (estimate follow-up, post-service check-ins, review requests)Make collections/payment follow-up calls and document outcomesUpdate customer/job notes in the CRM and keep accurate recordsGeneral office admin support as needed (invoices, job files, routing messages)Communicate with vendors and assist with supply ordering as needed.Assist in maintaining compliance with certifications, safety, and company policies.Apply for and maintain vendor programs.Qualifications:RequiredConfident on the phone and comfortable making outbound calls (leads + payment follow-ups)Strong organization and attention to detailAbility to multitask in a fast-paced environmentExcellent verbal and written communication abilities.Basic computer skills (email, calendars, CRM systems)Professional, calm communication stylePreferredExperience in home services (cleaning/restoration/plumbing/HVAC) scheduling or dispatchExperience with invoicing, AR, or payment collectionsFamiliarity with lead platforms (Angi, Thumbtack) and responding quickly to inquiriesCore Values Alignment (The Voda Way)Excellence: Strive for accuracy, professionalism, and efficiency in every task.Integrity: Handle customer and company information with care and confidentiality.Teamwork: Collaborate effectively with technicians, management, and vendors.People: Provide a welcoming and supportive presence for both staff and customers.Accountability: Own responsibilities, meet deadlines, and follow through on commitments.Community: Represent Voda with professionalism and pride in all interactions.Apply now and let's embark on this thrilling journey together, making spaces shine and restoring lives with the power of Voda Cleaning and Restoration!This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.

Created: 2026-03-04