Director of Emergency services

Location: 710 Cypress Creek Pkwy, Houston, TX 77090 Position Name: Administrative Director Emergency Services Facility Name: Houston Healthcare Northwest Shift Details: Days Houston Healthcare Northwest is a 415+ bed acute care hospital that has been serving the north Houston communities for more than 40 years, providing a wide range of medical services including cardiology, maternity care, Level III NICU, pediatrics, bariatrics and neurology. We comprehensively serve our community by employing expert physicians, specialists, nurses and support staff who work together as a unified team to offer a range of diagnostic treatment and support services. From our 24-hour emergency department with Level II Trauma capabilities, to womens services, to cardiology, we are dedicated to improving the health of our community by delivering exceptional, personalized healthcare. We are members of Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home. Job Summary and Qualifications The Administrative Director, Emergency Servicesensures high quality, patient-centered care through oversight of the performance and results of multiple sites and/or multiple functional areas. The Administrative Director fosters a culture of accountability and collaboration and directs the development and implementation of strategies, policies, and procedures in support of facility and/or marketobjectives. Major Responsibilities: Quality Cultivates a superior clinical identity byidentifyingand implementing evidence-based practices to advance patient safety and quality outcomes. Ensures adherence to standards of care. Manages variation in clinical practice to improve efficiency, effectiveness, and cost. Ensures a culture of accountability and transparency in the provision of care. Stays abreast of internal/external benchmarks, accreditations, and designations and actively pursues efforts to achieve. Stays abreast of legal and regulatory standards and ensures compliance. Develops and implements policies, procedures, and practices in compliance with all legal/regulatory standards. Leadsthe development and implementation of patient throughput strategies, includingcapacityplanning, volume forecasting, patient flow coordination, and admission/discharge planning. Directs nursing practice and unit operations. Develops policies, procedures, and nursing standards to ensure patient and family needs are assessed, met, and evaluated. Service Provides leadership inattainingand sustaining an unparalleled patient experience. Instills accountability for providing consistent, positive patient interactions that differentiate the organization as a healthcare leader. Leveragesvarious feedback mechanisms to benchmark performance andidentifyopportunities to improve customer/patient satisfaction. Develops and implements strategies to elevate thepatientexperience. Provides leadership to execute a strategic roadmap designed to enhance patient experience and achieveoptimaloutcomes. Collaborates with subject matter experts and patient experience leaders to ensure compliance with evidence-based practices that enhance patient experience and customer service. People Fosters a culture that inspires commitment to the vision/mission/values of the organization. Ensures employees are recognized, valued, and supported. Develops and implements strategies to elevate employee engagement. Identifiesdevelopment opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance. Builds a competitively superior organization through attracting, developing, engaging, andretainingtalent. Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs. Growth Collaborates with administrative team and physicians to enhance existing services or develop new service offerings. Identifiesopportunities for expansion or development of new services and product lines to promote growth.Identifiesstakeholder engagement strategies,technologicaladvances, and other opportunities to drive differentiation and increase volume. Stays abreast of external factors and opportunitiesimpactinghealthcare, including political and legislative changes, reimbursement trends, and advances in healthcare delivery. Understands the competitive landscape and ensures service line is positioned strategically to respond to changing healthcare dynamics and market environments. Representsthe organization positively within the community;participatesin company-supported community/patient events and in-services. Finance Participatesin the annual budget process, including input into department revenue and expense forecasts, staffing, and supply and equipment needs. Monitors department budget performance;identifiestrends and evaluates variances in relation toestablishedbudget. Develops and implements actions to address performance gaps. Ensures effective labor management, including position control, scheduling excellence, productivity management, and premium payutilization. Maintains staffing to ensureappropriate patientcare. Managesoperatingexpenses, including theutilizationof supplies and equipment.Identifiescost reduction opportunities and implements actions to achieve savings. Other Performs other duties as assigned. Practices and adheres to the Code of Conduct and Mission and Value Statement. Education & Experience: 3+ Years of Recent Acute Care ED Director or Manager experience required Would consider Manager depending if they're in a large ED or depends on reporting structure Bachelor's DegreeRequired Master's Degree Preferred Sign on: Case by Case Relocation: Case by Case Fee: 20% VivPost

Created: 2026-03-04