Bar Helper HD (Harrah's Philadelphia)

Job Description Consistently demonstrates superior customer service skills to external and internal guests by displaying Family Style Service behaviors and FAMILY STYLE SERVICE skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah's and always projects Harrah's in a positive light to guests. Obtains supplies and equipment for each bar and places liquors, fruits, glasses, linen or silverware in their respective places. Slices and pits fruit and fills ice bins with cubed or crushed ice from the ice machine in the kitchen area. Washes and dries beverage glasses for the bartender and carries away all the debris accumulated at the bar, tables or counter areas. Replaces beverage inventory as needed. Wipes counter areas, bar and tables and empties and wipes ash trays guests may be using. Assists bartenders in setting up service bars and portable bars. Maintains all aspects of the Beverage Control System, including daily mechanical maintenance. Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in RAMP certification. Position is located in a cigarette smoke environment. Deep cleans all service wells and self-serve units on a regular basis. Understands and is responsible for all recycling, trash removal procedures. Complies with all use of chemicals as laid out in department training. Operates pressure washer, performs preventive maintenance on Ecolab glass washers according to department training. Transports equipment and beverage stock carefully and accepts all new training and supervisor instructions for shift requirements. ResponsibilitiesMaintains professional appearance and demeanor throughout shift Follows all safety protocols and reports unsafe working conditions immediately Takes initiatives, shows ownership and goes above and beyond to assist guests with their needs Accepts feedback and coaching from supervisors QualificationsHigh school diploma or GED preferred. Must be 21 years of age or older Proficient in English verbal and written Must be able to lift 100 lbs.+ above one's head. Must practice proper lifting techniques as described in department training. Must be neat in appearance. Experience as bus person preferred. Viewed as an outstanding team player. Able to work in a smoke-filled environment Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board. Proficient with iOS devices and Microsoft Office software products Flexible to work various shifts, weekends, overnight and holidays ADDITIONAL REQUIREMENTS Ability to sit and stand for prolonged periods of time Must be able to work from a standing position and/or walking motion for extended period Ability to work in a smoking and pet-friendly environment

Created: 2026-03-04