• Perform Category I Services level. • Perform "Level 1" (system-level) triage and support internal BUs with "Level 2" (module-level) fault isolation of both field returns and internal escalations. • Use analytical tools and techniques including: electrical debug (multimeter, oscilloscope, power supply, soldering station), X-ray/CT, optical microscopy, thermography, device/component photography, and functional testing. • Maintain and update the lab receiving tools to include NPI projects by modifying script parameters to include new products