Product Assembly & Returns Specialist

Job Title: Product Assembly & Returns Specialist Department: Business Operations & Logistics Reports To: Lab Manager Supervises: N/A Salary: Non-Exempt/Hourly; $18-$22 per hour SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES The Product Assembly & Returns Specialist is responsible for assembling our IoT devices and chemical control systems prior to shipment, as well as processing returned equipment for repair, troubleshooting, or refurbishment. The Product Assembly & Returns Specialist plays a key role in ensuring the quality and functionality of the products shipped to our clients. Key Responsibilities Include:Assembly & Packaging Assemble, test, and ship out all IoT devices and chemical controller systems based on work instructions and product specifications Ensure proper labeling, cabling, packaging, and documentation is included with each shipment Conduct basic function checks or QA before products are shipped to clients Returns & Troubleshooting Receive and inspect returned equipment, logging return details and condition Conduct comprehensive analysis to detect and report product malfunctions, including testing various scenarios or simulating user experiences Collaborate with team members by sharing feature requests and suggesting effective workarounds for common to advanced issues Assist in diagnosing basic issues with returned items and preparing them for return, refurbishment, or disposal Repackage and return working equipment to inventory or prepare it for re-shipment Warehouse & Lab Operations Keep work areas in warehouse and lab clean and organized; maintain an inventory of tools, parts, and consumables Follow safety guidelines and warehouse protocols during all operations Support general warehouse duties as needed (e.g., shipping preparation, organizing inventory, labeling) Additional tasks as assigned by management Requirements QUALIFICATIONS Basic mechanical aptitude and familiarity with tools like screwdrivers, pliers, and label printers Ability to follow written instructions, stay organized, and complete tasks with accuracy and consistency Basic knowledge of CRM systems and their functionality Proficient in utilizing computer systems and adept at navigating various software programs efficiently Exceptional communication skills, both written and verbal, to effectively interact with clients, team members, vendors Strong problem-solving abilities, with a demonstrated capacity to exhibit patience when addressing challenging cases Strong organizational abilities, enabling effective time management and successful multitasking Detail-oriented approach with a commitment to maintaining accurate records and documentation Demonstrated adaptability and the ability to thrive in a dynamic and fast-paced work environment, responding adeptly to changing priorities and customer needs Collaborative mindset to contribute to cross-functional teams and achieve common goals Highly self-motivated and passionately driven to achieve professional success Ability to move, lift, carry, and push objects weighing up to 50 lbs on an occasional basis Willingness and availability to work on weekends and holidays if needed SUPERVISORY RESPONSIBILITIES N/A EDUCATION and/or EXPERIENCE Prior experience in assembly, warehouse, or electronics handling preferred Pool industry experience a plus, especially in equipment troubleshooting and diagnosis, replacement, etc. Must obtain CPO license within first 90 days in position Experience using computer software programs required; experience with GSuite and/or MS Office preferred Experience using CRM systems required; experience with HubSpot and NetSuite is preferred but not required Must be able to effectively communicate in English. Ability to communicate in a second language a plus!

Created: 2026-03-04