Guest Experience Lead

What you'll bring to the teamGuest Experience Lead - Peppa Pig World of Play ChicagoWhat You'll Do: Deliver unforgettable, interactive experiences to all guests. Lead by example with a floor-based approach, ensuring excellent guest experiences. Collaborate with operations management to ensure smooth attraction operations. Model the way and deliver training initiatives to develop the skills and attitudes of our Guest Experience Hosts. Exceed guest expectations and resolve complaints with a friendly, solutions-focused approach. Uphold departmental health & safety standards and encourage others to do the same. Ensure a clean and safe environment for visitors and employees. Act as a Fire Marshal and First Aider when needed. Maintain high health standards by cleaning and performing minor repairs. Log all incidents and ensure compliance with health & safety regulations. Assist with conducting orientations. Train staff on guest service, safety protocols, and core values. Keep records of training procedures and staff sign-offs. Ensure accurate and efficient cash handling procedures. Manage cash office procedures, including nightly financial reporting and cash deposits. Qualifications & ExperienceRequirements: High school diploma or equivalent. Customer service and guest interaction experience required. Passion for entertaining children and families. Ability to effectively train others. Fun, outgoing personality with a knack for leadership. Previous experience with attractions/entertainment preferred. Benefits Benefits of Joining Merlin Entertainments! Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. Recognition Programs and Rewards: Celebrate your achievements and hard work! 401(k) Program: Save for the future with company matching contributions. Tuition Reimbursement Programs: Get support for further education and career growth. Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! Pay Range USD $17.00/Hr.

Created: 2026-03-04