Manager - Dealer Service Capabilities

Manager, Dealer Service Capabilities BRP's dealer service network is evolving fast. As our footprint grows and expectations rise, we're driving a new era of service excellence-one built on data, performance, and dealer success. As Manager, Dealer Service Capabilities, you'll be at the heart of this transformation. You'll lead a high-impact team, pinpoint performance gaps, and deploy action plans that elevate service readiness across the entire network. If you're ready to influence how BRP delivers world-class service and to grow your leadership in a role with real daily impact, this is your opportunity to make it happen. BECOME PART OF OUR TEAM Here at BRP, we're creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All around the world, our products, achievements and aspirations are a reflection of our teams' exceptional expertise. Want to bring your true self on this adventure? YOU'LL HAVE THE OPPORTUNITY TO: Lead and develop a team of field service professionals dedicated to dealer success. Identify bottom-performing dealers using data-driven insights and conduct targeted audits to assess root causes. Create and implement tailored action plans with dealers to elevate service quality, efficiency, and profitability. Recognize and highlight top-performing dealers, documenting best practices to scale excellence across the network. Collaborate cross-functionally to integrate dealer feedback into tools, processes, and programs that improve service readiness and customer experience. YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES: Required: 9+ years in service operations, dealer support, or field performance roles in powersports, automotive, or related industries. Previous experience managing and motivating employees, providing guidance and support, and fostering a positive work environment. Effective communication skills and a strong ability to influence cross-functional stakeholders. Required to work onsite in any BRP office 3 days per week. Travel required up to 30%, including dealer visits and field engagement. Fluency in English. Preferred: Bachelor's degree in Business, Automotive Technology, Engineering, or related field. Passion for powersports, marine, or recreational vehicle industries. Proficiency in CRM, DMS, service analytics tools and service process design. Proven track record of implementing service improvement initiatives and measuring results. Experience working directly with dealers or franchise service networks. Strong analytical mindset with a drive for continuous improvement. Bilingual in English and French or Spanish is a plus. Additional details: Position requires current work authorization. Sponsorship now or in the future is not provided for this role. Do you have other qualifications? Tell us what is unique about you that is a great addition to the team. AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN. Let's start with a strong foundation - You want it, we have it: Annual bonus based on the company's financial results Generous paid time off 401k offering with a dollar-for-dollar match What about some feel good extra perks: Flexible work schedule for eligible positions Holiday shutdown between Christmas and New Years Educational resources and growth opportunities Discount on BRP products WELCOME TO BRP We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 16,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey. BRP US Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, disability status, veteran status, age, or any other status protected by applicable law. If you have a disability and would like to request an accommodation to apply for a position, you may contact us at .

Created: 2026-03-04