Customer Support Engineer

Job Description Customer Support Engineer (RF / Mission-Critical Communications) In-Office | No Remote | No Relocation Position Overview We are seeking an experienced Customer Support Engineer to provide technical guidance and application support for highly specialized RF equipment used in mission-critical communications. This role supports customers, sales, and internal teams by delivering accurate technical recommendations and hands-on product expertise. Important: This is not an IT, software, cellular, or general electrical role. Candidates with backgrounds primarily in IT or cellular wireless will not be considered. Pay & Schedule $45.67 per hour Schedule: Mon-Fri What You'll Do Serve as a technical point of contact for customers and internal teams via phone and email Answer application and product questions related to RF hardware and system configurations Support sales efforts by reviewing customer requirements and recommending appropriate solutions Assist with basic technical layouts, block diagrams, drawings, and equipment lists Review customer orders to ensure selected equipment aligns with intended use Provide troubleshooting guidance and clear technical explanations Maintain and update product documentation, datasheets, and manuals Learn and follow internal engineering and sales processes What You Bring Strong communication skills with the ability to explain technical concepts clearly Willingness to learn specialized RF equipment, theory of operation, and tuning concepts Ability to document processes, troubleshooting steps, and technical information Comfortable using Microsoft Word, Excel, PowerPoint, Visio, and similar tools Detail-oriented, organized, and customer-focused Experience & Education Bachelor's degree in Electrical Engineering Technology OR equivalent hands-on experience 8-10+ years of experience in RF, two-way radio, or mission-critical communications preferred Experience with equipment such as transmitter combiners, RF filters, antennas, duplexers, receiver multicouplers, tower-top amplifiers, and custom RF subsystems IT, networking, or cellular-only experience will not meet requirements Compensation & Benefits $45.67 per hour Full benefits package including: 401(k) with company match Roth 401(k) option Annual bonus eligibility based on overall company performance (not guaranteed) Additional Information On-site position only No relocation assistance Reports directly to a Vice President #RFDesign #RFHardware #WirelessInfrastructure #PublicSafetyTechnology #CriticalCommunications #RadioFrequency #ElectronicsJobs INDHPAdditional Information Partnering with a professional recruiter increases your chances at being exposed to the most competitive positions out there today and helps build your career in the right direction. The recruiters can give you advice on your interviewing, resume tips and help provide feedback on companies that you're applying to on your own. And there's no cost to you! We look forward to helping you! Career ExpertTara Johnson Account Manager Tara Johnson is a dedicated Account Manager at Hire Up Staffing, proudly serving businesses and professionals across the Dallas-Fort Worth Metroplex. Born and raised in Texas, Tara has called the Lone Star State home her entire life and has built deep personal and professional roots within the community. With a strong passion for helping people, Tara specializes in connecting top-tier talent with leading employers in industries such as manufacturing, accounting, HR, procurement, warehouse operations, and government contracting support. She works closely with hiring managers to understand their workforce needs and deliver customized staffing solutions - whether through temporary placements, direct hires, or on-site recruiter support. Her consultative approach and genuine care for both clients and candidates make her a trusted resource throughout the region. Outside of her professional life, Tara is a proud mother of four and comes from a big, close-knit family. Spending time with her loved ones is her absolute favorite thing to do - they're her built-in best friends. Whether it's family gatherings, weekend adventures, or just relaxing together, Tara finds her greatest joy in those moments. Beyond staffing, Tara has also found a growing passion for real estate. She loves all things real estate - from helping people find their dream homes to exploring market trends - and enjoys pursuing this interest on the side while continuing to focus on her primary role in staffing. Driven, family-oriented, and passionate about making a difference, Tara combines her professional expertise with her personal values to create meaningful connections and lasting success - both for her clients and her candidates. Connect on LinkedIn Connect on Google+

Created: 2026-03-04