Customer Service Representative

Customer Service Representative Department: HomeBinder Assistant (HBA) Location: Tyrone, PA (On-site) - not remote Employment Type: Full-time (30+ hrs/week) and Part-time (About InspectionGo InspectionGo helps homeowners manage and protect their most valuable investment-their home. Through our digital platform and HomeBinder Assistant service, we organize essential home information and guide customers through key next steps with clarity and care. The Role: This is a customer service / customer support / customer experience role supporting homebuyers after their inspection. You'll confirm details, answer questions, capture feedback about the inspection experience, and guide customers to the right next step - including scheduling a consultation with our HomeBinder Assistant team when appropriate. Most of your day is warm outbound follow-up (no cold calling), plus handling occasional inbound replies/callbacks from clients you've contacted. Success here comes from strong follow-through, clean documentation, and consistent execution. You'll receive structured onboarding, scripts, and coaching to help you ramp confidently and quickly. Schedule & Availability • Full-time: 30+ hours/week | Part-time: under 30 hours/week • Full-time benefits (30+ hrs/week): Health / Dental / Vision + PTO. • Our operating hours are 8:00 AM-10:00 PM. • We are primarily hiring for shifts starting at 11:00 AM or later (especially weeknights/evenings). • The more weeknight availability you have, the better. • Weekend shifts are rare, but occasional weekend availability is a plus when needed. • Schedules are set in advance. We can offer some flexibility, but shifts are not fully customizable. • Shifts are assigned based on coverage needs; applicants with more weeknight availability are prioritized. What You'll Do: • Make outbound follow-up calls/texts (primary) and handle occasional inbound replies/inquiries • Provide customer support by confirming details, answering questions, and ensuring the next step is clear • Schedule consultations with the HomeBinder Assistant team when appropriate • Gather feedback on the customer's inspection experience and share key takeaways with the team to improve quality • Use our CRM/task system to document clean, accurate notes, update records, and complete follow-up tasks (accuracy matters) • Meet daily execution standards (calls, follow-ups, CRM tasks, documentation accuracy, and consults scheduled when appropriate) • Ensure each customer handoff is complete, consistent, and easy for the next team member to continue. What Success Looks Like: • Customers feel taken care of - not pressured • You follow through: you do what you say you'll do, when you say you'll do it • Notes and tasks are complete and clear enough that anyone can pick up the thread • Consultations are scheduled with the right context captured (clean handoffs) • Your customer feedback helps identify trends and improve the inspection experience over time • You consistently meet execution and quality expectations What We're Looking For • Strong communication and a calm, professional phone presence • Excellent organization and follow-up habits • Comfortable with phone work, documentation, and daily execution standards • Comfortable working in a CRM/task queue (updating records, completing tasks, and documenting outcomes accurately) • Coachable: you like feedback and improve quickly • Availability for 11:00 AM-10:00 PM coverage, especially weeknights/evenings; rare weekends as needed • Spanish-speaking (bilingual Spanish/English) is a plus, not required Compensation • Base pay: $13-$15/hour (based on experience) • Performance incentives: paid monthly based on execution + quality/compliance • Incentives become available once you've completed onboarding and are approved to work independently. • Ramp time varies by aptitude and execution quality - the faster you're ready, the sooner incentives begin. • Incentive earnings typically average $400-$900/month (varies by performance and hours worked; prorated for part-time) Why Join InspectionGo: • Supportive culture: authenticity, respect, collaboration • Warm leads only (no cold calling) • Modern office environment (snacks & coffee included) • Full-time benefits (30+ hrs/week): Health / Dental / Vision + PTO • Referral bonuses available • Growth: Consistent quality, follow-through, and positive team impact can lead to expanded responsibilities and internal growth as openings arise. Additional Requirements Applicants must be: • At least 18 years old • Authorized to work in the U.S. This role is performed in a traditional office environment and requires extended periods of sitting/standing, speaking, computer use, and phone communication. Reasonable accommodations may be provided. InspectionGo is an Equal Opportunity Employer. For accommodation requests, contact . Ready to Apply? Complete the application and submit your resume (optional include desired hourly range). Tell us briefly why this role fits you - we'd love to hear your story.

Created: 2026-03-04