Associate Principal - Package Implementation

Job Title: ServiceNow FSO Technical lead Location: Hartford, CT (Hybrid) Technical Skills Primary Hands on experience in implementing ITSM FSO CSM Client and Server APIs i e GlideDialogWindow GlideForm GlideAggregate GlideRecord etc Validate requirements and highlight discrepancies Design solution and suggest technical best practices Provide domain architecture and the technical aspects of the project End to end guidance and review of FSO Implementation customization in ServiceNow Participate in requirement gathering meetings and provide inputs to the developers based on the requirements Technical Skills Secondary Nice to have NOT MANDATORY Ensure information is accurate and feasible Soft Skills As this is an onsite role must have strong written and oral communication skills Insurance Domain Knowledge Strong ability to work with client stakeholders Requirement Review and Work Effort Estimation Certifications ServiceNow Administration certification ServiceNow Implementation Specialist Certification FSO ITSM various tracks ServiceNow Master Architect Certification optional

Created: 2026-03-04