Sr Document Production Associate MondayFriday 9am6pm

Job DescriptionThe Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients. Perform document production work according to established policies and procedures Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions Assist with coordination of document production services, preparation, intake, and workflow within team Troubleshoot more complex software or hardware problems Utilize appropriate logs and/or tracking software for all assigned work Meet contracted deadlines for accepting, completing, and delivering all work Communicate with peers, supervisor or client on job or deadline issues Help foster a proactive environment of continuous service enhancement and relationship building with the client Handle sensitive and/or confidential documents and information Perform Quality Assurance on work of others Train more junior staff members Assist peer teams with proofreading, design or other document production and preparation, as needed Complete other tasks and assignments as assigned by management Interact with clients in person, over the phone or electronically Adhere to Williams Lea policies in addition to client site policies Use equipment and supplies in a cost-efficient manner Qualifications: Qualifications Highschool diploma or equivalent required. Higher level education preferred or equivalent work experienceMinimum 3 years’ experience preferably in a legal, banking or large corporate environmentDocument production, word processing experience preferredAdvanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skillsAdept with other software programs for editing and/or creating documentsKnowledge of a legal timekeeping or job tracking system is preferredAbility to work in a fast-paced, team environment, working both independently and collaborativelyAbility to prioritize work, balance projects and meet deadlines in a timely mannerStrong attention to detail with good organizational skills and emphasis on accuracy and qualityAbility to handle sensitive and/or confidential documents and informationAbility to make independent decisions that conform to business needs and policyAbility to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory levelExcellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressureMust be self-motivated with positive can-do attitudeProven customer service skills are required to create, maintain and enhance customer relationshipsMust be able to interact effectively with multi-functional and diverse backgrounds Additional InformationThe salary range for this role at the noted RRD location is $18.55 to $20.44 / hour. Starting pay decisionsare determined based on multiple factors including but not limited to relevant education, qualifications,skills, experience, certifications, proficiency, performance, shift, location, and other businessneeds. Typically, roles follow step progressions to a target rate or set increments over time. Depending onthe role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings includemedical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, lifeinsurance and other voluntary supplemental insurance coverages, plus parental leave, adoptionassistance, tuition assistance and employer/partner discounts.All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.RRD is an Equal Opportunity Employer, including disability/veterans Compensation: $19-$19

Created: 2026-03-04