Senior Product Manager, Incident Analysis

PagerDuty, Inc. is a global leader in digital operations management, trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100. At PagerDuty, you'll address complex challenges, collaborate with ambitious individuals, and contribute to building a more equitable world in a flexible, award-winning workplace. Join us as a Senior Product Manager focused on Incident Analysis within our dedicated Incident Management team! Reporting to the Director of Product for Incident Management, you'll closely partner with design, engineering, and go-to-market teams to define and deliver data-driven, user-centric experiences. This role empowers you to transform incident data into opportunities for continuous improvement and operational excellence, shaping the roadmap for products utilized by top DevOps, SRE, and digital operations teams worldwide. The ideal candidate is someone who excels at the intersection of analytics, DevOps, and user experience and is dedicated to leveraging operational data for better business outcomes. Key Responsibilities Lead the development and execution of the roadmap for Incident Analysis products, ensuring meaningful outcomes for users and the business. Drive the complete product lifecycle, from needs discovery through launch and iteration, emphasizing data-driven insights. Collaborate with design and engineering teams to deliver intuitive and seamless user experiences that enhance adoption and foster learning. Engage with customers and cross-functional partners to deeply understand user needs, pain points, and emerging opportunities. Track and analyze product performance, iterating on features to maximize user value and business impact. Basic Qualifications 5+ years of experience in product management within B2B SaaS, DevOps, or analytics platforms. Strong background in data analysis or analytics products (telemetry, observability, post-incident review). Proven track record of delivering features focused on workflow automation or operational improvement. Experience working collaboratively with cross-functional teams, including engineering, design, sales, and customer success. Authorization to work in the United States on a full-time basis is required. Preferred Qualifications Understanding of the incident management lifecycle or operational reliability in cloud-native environments. Hands-on experience with DevOps, SRE, or related tooling in a SaaS or modern infrastructure context. Familiarity with ML/AI-driven insights or advanced analytics tools (e.g., Tableau, Looker, Splunk). A passion for enhancing user experience and driving continuous product improvement. Results-oriented with an intellectual curiosity and a collaborative mindset. The base salary range for this position is 161,000 - 271,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our pay ranges are determined by role, level, and location, reflecting the minimum and maximum base salaries we expect to pay newly hired employees for the position. Your recruiter can provide specific offerings for this role as well as the salary range for your primary work location during the hiring process. Diversity and Inclusion We encourage everyone to apply, regardless of whether they meet each requirement. We value potential and consider the full professional story of each candidate. Whether you're considering a career change or taking the next step, we look forward to reviewing your application. Work Environment PagerDuty operates a hybrid work model with offices in major cities, including Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we promote flexibility, we currently cannot employ candidates residing in specific locations. Locations Restrictions Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which may vary by role. What We Offer As a global organization, we provide competitive total rewards aligned with industry standards and local regulations, including: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days and HibernationDuty - paid days off in addition to PTO Extended paid parental leave Paid volunteer time off Company-wide hack weeks Mental wellness programs About PagerDuty PagerDuty, Inc. is the leader in digital operations management. The PagerDuty Operations Cloud offers an AI-powered platform for business resilience and operational efficiency. Our services empower teams to detect and resolve issues in real-time, orchestrate complex workflows, and drive continuous improvement across digital operations. Apply now to join a truly dedicated and innovative team! PagerDuty is committed to fostering an inclusive environment and is an equal opportunity employer. We do not discriminate based on any characteristic. Your privacy is important to us. By submitting your application, you confirm that you have read and understand our Privacy Policy. PagerDuty uses the E-Verify employment verification program.

Created: 2026-03-04