Resort Services Operator 2nd Shift

Job DescriptionAre you a smooth operator? Are you ready to let the world hear you smile? You know what it takes to answer and solve guests’ calls. Whether it’s confirming the reservation, sending for towels, or assisting a guest. With us, being on the phone can be fun! Apply today and let Westgate Resorts connect you with your next opportunity!As a Resort Services Operator, you will: Schedule: 3pm - 11pm, 4pm - 12am and 5pm - 1amAnswers, screens, and routes call volume including inbound and internal calls.Uses private branch exchange (PBX) switchboard to connect inbound and internal calls.Consistently meet all departmental standards including quality assurance monitoring percentages provided by management, the use of standardized greetings, and call handling protocols.Complete daily reports and records as requiredSupply information to callers and record messages as needed.Placement of wake-up calls.Make nightly courtesy calls as directed.Maintains and shares information on business changes with co-workers.Utilizes desktop software applications to provide service support for call volume. Qualifications: QualificationsJob Requirements: Must have schedule flexibility; Nights, Weekends, and HolidaysCall center experience preferred.Must be able to lift up to 15lbsMust have excellent communication skills and be able to read, write and speak English fluentlyRequired to pass a background check, drug test, and prove eligibility to work in the United States Additional InformationWhy Westgate? Comprehensive health benefits – medical, dental and visionPaid Time Off (PTO) – vacation, sick, and personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitFamily benefits including pregnancy, and parental leave and adoption assistanceWellness ProgramsFlexible Spending AccountsTuition AssistanceMilitary LeaveEmployee Assistance Program (EAP)Life, Disability, Accident, Critical Illness & Hospital InsurancePet InsuranceExclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)Advancement & development opportunitiesCommunity Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.Why Westgate? Comprehensive health benefits – medical, dental and visionPaid Time Off (PTO) – vacation, sick, and personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitFamily benefits including pregnancy, and parental leave and adoption assistanceWellness ProgramsFlexible Spending AccountsTuition AssistanceMilitary LeaveEmployee Assistance Program (EAP)Life, Disability, Accident, Critical Illness & Hospital InsurancePet InsuranceExclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)Advancement & development opportunitiesCommunity Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Compensation: $16-$16

Created: 2026-03-04