FCBH Systems Administrator 2

Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings. Position: FCBH Systems Administrator 2 Location: Atlanta GA. 30303 Duration: 6 Months Job Type: Contract Work Type: Onsite Job Description: There are 7 health center locations in Fulton County that may need visiting. Fulton County Board of Health (FCBH) will pay mileage. Admin Level II Responsibilities and Duties: Install and configure hardware and software Respond to tickets in accordance with SLA guidelines Record, track, and document the help desk request problem solving process including actions taken through to the final resolution Respond in timely manner to requests and issues Repair and replace equipment as needed Provide onsite and remote support to end users Assist in AV setups as needed for meetings Responsible for troubleshooting o365 and submitting tickets to DPH through portal Assist new hire training for basic IT needs. Set up new workstations for users (deploying equipment, checking over account setups). Heavy use of Windows and Mac OS devices Ability to work in Active Directory Understanding of Cisco Meraki Assist network engineers with the installation, configuration and ongoing support of software, computers and applications Installation for various computer applications and programs. Create and update documentation Create documentation for staff for training purposes Resolve Tier 1 support tickets Ability to interact effectively and professionally, and provide exceptional service, both internally and externally always advanced experience and knowledge of working with the Microsoft 365 Platform, including Azure Active Directory and SharePoint administration Driver's license Minimal Requirements Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience or three plus years tech. support experience. A+ and Net+ Certification or equivalent required. Preferred Requirements Experience using a Ticketing system Experience providing support via remote tools Experience handling Technical Service Tickets Professional IT Certifications. Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Created: 2026-03-04