Collections Specialist

Job DescriptionWe have an exciting opportunity for a Collections Specialist to join our growing team! As a Collections Specialist, you will report directly to the Manager, Collections & Disputes. You will be responsible for collecting revenues owed from business customers. Your will also assist with basic billing inquiries and disputes based on customer feedback related to their invoices. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customers concerns to ensure prompt payment. Come help us build the best and fastest fiber-optic network in America!As a Collections Specialist, you will have the following duties: Receive inbound calls from Brightspeed business customers for collections, payment arrangements, and simple billing inquiresMeet established collection objectives monthlyCollect and manage past due accounts for moderate to large sized business customersUse various computer systems simultaneouslyBuild and maintain strong customer relationships and problem solve with the customerPreparation of monthly collection reports and recommendations on credit memos and write off activitiesCollaborate with sales, customer service, billing operations, and AR teams in reconciling accountsReview and comprehend contractual agreements with customers that govern the servicing relationship Qualifications: QualificationsWHAT IT TAKES TO CATCH OUR EYE: 3+ years of experience in B2B collectionsAbility to overcome objections and offer solutions to resolve potential roadblocksStrong interpersonal and communication skills. Able to communicate effectively orally and in writing with appropriate detail, judgement, and discretion at all levels of the organization including senior management.Relationship-builder and strong listening skillsDemonstrates competence, professionalism, and leadership presence: Is objective and free from undue influence; conveys sound judgment; builds trust; is collaborative, insightful, proactive, and future-focusedWell–organized, ensuring that all deliverables are met on time with excellent results and anticipates implementation or workload issues related to emerging developmentsDemonstrates integrity and the highest ethical standards in all aspectsAbility to learn complex systems, process quickly and be able to convey that knowledge to others. BONUS POINTS FOR: Bachelor’s degree in Finance, Accounting, Business, or related fieldTelecommunications industry experience #LI-RW1Additional InformationAll your information will be kept confidential according to EEO guidelines.WHY JOIN US?We aspire to contemporary ways of working.Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.We offer competitive compensation and comprehensive benefits.Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.Inclusion and belonging _ are at the center of our grounding belief in Being Real._When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process.For all applicants, please take a moment to review our Privacy Notices: Brightspeed’s Privacy Notice for California ResidentsBrightspeed’s Privacy Notice

Created: 2026-03-04