Quality System Specialist

Job Description Summary The Quality System Specialist, Digital Quality – Solution Delivery & Integration will play a key role in advancing, maintaining, and optimizing the digital solutions supporting the organization’s Quality Management Systems (QMS). This position is responsible for ensuring system reliability, regulatory compliance, and continuous improvement across quality processes and digital platforms. The associate will partner closely with Global Process Owners, Technology & Global Services, and cross-functional teams to translate business requirements into system capabilities, resolve user issues, support system validation activities, and drive enhancements that improve efficiency and user experience. This role requires strong analytical and problem-solving skills, deep knowledge of regulated quality systems, and the ability to support both operational needs and strategic quality initiatives. Job Description We are the makers of possible  BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.  We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.  Job Responsibilities: Primary Responsibilities:  Support end users with process and system usage related questions; this includes partnering with TGS (Technology & Global Services) on issue resolutions and communication with end users.   Provide on-demand user support and troubleshoot data/system issues.   Collaborate with Global Process Owners (GPO) to collect, interpret, and analyze business requirements to shape the design of the quality management system.    Identify opportunities for system improvements and lead initiatives to enhance system efficiency, user experience, and overall quality management capabilities.    Shape project direction and timeline and make recommendations that include alternative solutions.   Support validation and testing activities; this includes authoring PQ test scripts and support execution in alignment with validation protocols.    Ensure the system is compliant with applicable regulatory agency requirements and company policies.   Work closely with cross-functional teams to ensure the system meets business needs and compliance requirements.   Develop and deliver training programs to ensure employees are knowledgeable about quality systems, procedures, and best practices.   Support dashboard metrics development, ad hoc data extraction, and data analysis.   Education and Experience:  Bachelor's degree, preferably in Quality Management, Engineering, Life Science or Technology field.   Minimum of 3 years of experience in quality management systems within a regulated industry (e.g., medical devices, pharmaceuticals).   Knowledge and Skills:  Excellent analytical, problem-solving, and project management skills. Strong attention to detail and ability to manage multiple priorities.   Exceptional written and verbal communication skills with the ability to lead and influence cross-functional teams.   Proficient in quality management software and tools, as well as Microsoft Office Suite.   Effective meeting and presentation skills.   Candidate must be self-motivated, self-directed, a team player, and willing to learn & adapt.   Preferred experience working with Pega, TrackWise, Power BI, AI, Product Holds, Change Control, Complaint Management, CAPA, Field Actions, Audit Programs.   Work Environment:  Willing to travel when required. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:  Annual Bonus  Health and Well-being Benefits   Medical coverage   Health Savings Accounts   Flexible Spending Accounts   Dental coverage   Vision coverage   Hospital Care Insurance   Critical Illness Insurance   Accidental Injury Insurance   Life and AD&D insurance   Short-term disability coverage   Long-term disability insurance   Long-term care with life insurance   Other Well-being Resources   Anxiety management program   Wellness incentives   Sleep improvement program   Diabetes management program   Virtual physical therapy   Emotional/mental health support programs   Weight management programs   Gastrointestinal health program   Substance use management program   Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit   Retirement and Financial Well-being   BD 401(k) Plan   BD Deferred Compensation and Restoration Plan   529 College Savings Plan   Financial counseling   Baxter Credit Union (BCU)   Daily Pay   College financial aid and application guidance   Life Balance Programs   Paid time off (PTO), including all required State leaves   Educational assistance/tuition reimbursement   MetLife Legal Plan   Group auto and home insurance   Pet insurance   Commuter benefits   Discounts on products and services   Academic Achievement Scholarship   Service Recognition Awards   Employer matching donation   Workplace accommodations   Other Life Balance Programs   Adoption assistance   Backup day care and eldercare   Support for neurodivergent adults, children, and caregivers   Caregiving assistance for elderly and special needs individuals   Employee Assistance Program (EAP)   Paid Parental Leave   Support for fertility, birthing, postpartum, and age-related hormonal changes   Leave Programs   Bereavement leaves   Military leave   Personal leave   Family and Medical Leave (FML)   Jury and Witness Duty Leave  Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.   To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.   To learn more about BD visit Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. Required Skills Optional Skills . Primary Work Location USA NJ - Franklin Lakes Additional Locations Work Shift NA (United States of America) At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You. Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles. Salary Range Information $84,300.00 - $138,900.00 USD Annual

Created: 2026-03-04