Public Safety Communications Operations Supervisor

Public Safety Communications Operations SupervisorLocation: Washington, DC Employment Type: Contract Position Overview The Operations Supervisor is responsible for managing technical and operational functions of a public safety communications center during assigned shifts. This position ensures effective staffing, adherence to regulations, and smooth emergency communications operations. Core Responsibilities Lead and coordinate shift-level PSAP/ECC operations Analyze daily activity reports and adjust staffing as needed Ensure operational readiness and policy compliance Schedule and support quality assurance and performance monitoring activities Operate CAD, radio, and communications systems as required Provide leadership during emergency and critical events Assist with troubleshooting system or workflow issues Education & Experience High school diploma or GED Minimum of 2 years of experience as a Public Safety Communications Officer Prior supervisory or lead experience required Certifications in emergency call taking and dispatch preferred Knowledge & Abilities Thorough understanding of public safety communications laws and procedures Ability to supervise, mentor, and direct staff Proficiency in CAD and digital communications systems Ability to remain calm, decisive, and professional in emergencies Strong organizational and interpersonal skills

Created: 2026-03-04