Team Supervisor

Team Supervisor At Smashburger, we believe in serving a better burger, and that starts with better service, support, and teamwork. Since our first restaurant opened in 2007, we have been committed to treating our team members fairly, fostering a diverse and safe environment. With an average of 10 new restaurants opening each year, we invest in the growth and learning of our team members. We just build better: Better Burgers, Better Teams, Better Experiences. Exceptional Benefits: Enhance your work and lifestyle experience! Tip sharing – earn up to $2/hour extra in tips Get paid $ for referring friends One (1) free meal per shift for team leaders Flexible scheduling in a fun, family-friendly team atmosphere Medical, Dental, and Vision benefits available Paid time off for vacation and sick leave 401K matching (age 21 and older) Employee Assistance Program Fast-tracked opportunities for career advancement and management experience Free uniform Eligibility based on time in position and average hours worked Referral bonuses are based on referred employees being in good standing, and referrers must be employed with Smashburger at the time of payout. Bonuses are distributed in two payments. Team Supervisor Responsibilities Reporting to the Restaurant General Manager, you will be the champion of better burgers by: Overseeing the performance of both Front of House (FOH) and Back of House (BOH) employees Fostering a fun and positive work environment Managing the effectiveness of people-focused processes and systems Providing initial and ongoing training to all staff utilizing SmashConnect, Learning Management System (LMS), and the four-step training method Recognizing and rewarding employee performance that exceeds company standards Ensuring the completion of daily operational checklists including line checks and uniform standards Managing guest experience metrics (Net Promoter Score and Overall Satisfaction Score) Ensuring compliance with food safety standards and local health department regulations Exemplifying exceptional guest service and communicating SIZZLE service standards to team members Managing successful onboarding and training for new employees Following food ordering and inventory control procedures Adhering to cash management policies to minimize losses Overseeing daily labor management Team Supervisor Requirements Previous experience as a Shift Leader or in a similar role Completion of the 'Train the Trainer' course within 90 days Availability to work nights, weekends, and holidays Adherence to Smashburger's uniform standards Compliance with Smashburger, local, state, and federal employment regulations Successful completion of Smashburger training program Strong communication skills, both written and verbal, for effective interaction with restaurant management and team members People management skills to select, assess, coach, develop, and motivate restaurant teams Excellent attention to detail Proven time management, consistency, and organizational skills Self-motivated and results-driven attitude Ability to stand for extended periods and lift boxes up to 50 lbs. Capability to work in high-temperature environments At Smashburger, we are committed to equal employment opportunity for all applicants and employees, prohibiting discrimination based on age, race, sex, color, religion, national origin, disability, sexual orientation, and other protected statuses. We maintain a workplace free of discrimination and harassment.

Created: 2026-03-04