Front Back Office Medical Lead

Front & Back Office Medical LeadLocation: Camarillo, CA 93012 Job Type: Full-Time | On-Site | Monday–Friday Compensation: Pay Depending on Experience (DOE) Reports To: Business Owner / Operations ManagerAbout UsWe are a well-established, highly regarded medical spa in Camarillo seeking an experienced and motivated Front & Back Office Medical Lead to join our growing team. Our practice is known for delivering exceptional aesthetic results and a five-star client experience in a boutique, high-end environment.We are looking for a strong leader who thrives in both clinical and administrative settings and is passionate about excellence in patient care, team development, and operational efficiency.Position SummaryThe Front & Back Office Medical Lead oversees and actively participates in daily clinical and administrative operations. This role requires a certified Medical Assistant or an experienced medical professional with a strong background working in a medical office and in a leadership or management capacity.You will be responsible for guiding the team, optimizing workflow, maintaining compliance standards, and ensuring every patient interaction reflects the elevated standards of our practice.A minimum of 4 years of combined clinical and administrative experience in a medical spa, dermatology, plastic surgery, or comparable medical setting is required.Key ResponsibilitiesLeadership & OperationsServe as the primary point of contact for daily front and back office operations.Lead, mentor, and support medical assistants and front desk team members.Oversee patient flow, provider schedules, and room turnover to maximize efficiency.Act as liaison between providers, staff, and ownership.Identify and implement process improvements to enhance productivity and client experience.Front Office ManagementOversee scheduling, check-in/check-out, payment processing, and phone support.Ensure concierge-level customer service standards.Maintain accuracy of EMR documentation, consents, and patient records.Manage memberships, retail transactions, and account discrepancies.Back Office & Clinical OversightAssist providers with non-surgical aesthetic procedures and clinical preparation.Ensure compliance with sterilization and safety protocols.Maintain inventory control for retail and clinical supplies.Train and onboard new clinical and administrative staff.Ensure treatment rooms are fully stocked, sanitized, and patient-ready.Sales & Growth SupportSupport team in client follow-ups and outreach initiatives.Promote retail products, treatment packages, and memberships.Monitor inbound leads and ensure timely follow-up.Contribute to monthly booking, revenue, and retention goals.Administrative ExcellencePerform and supervise opening/closing procedures and daily reconciliations.Ensure adherence to HIPAA and internal policies.Report operational issues proactively with solutions.Participate in strategic meetings and growth initiatives.Required QualificationsCertified Medical Assistant (MA) OR formal medical background with proven experience working in a medical office and in a leadership/management role.Minimum 4 years of experience in a medical spa, dermatology, plastic surgery, or aesthetic medical setting.Demonstrated leadership experience managing or coordinating teams.Strong knowledge of EMR systems and scheduling platforms.Experience supporting aesthetic procedures and understanding of skincare products and treatments.Excellent communication, organizational, and problem-solving skills.Ability to manage both clinical and administrative responsibilities effectively.Associate’s degree or relevant certification preferred.Bilingual (Spanish) preferred but not required.Core Traits for SuccessProfessional, polished, and confident leader.Highly organized with strong attention to detail.Proactive and solution-oriented mindset.Passionate about aesthetics, client care, and team development.Committed to delivering a five-star patient experience.Strong sense of accountability and integrity.Benefits401(k)Health InsuranceDental InsuranceVision InsurancePaid Sick TimeEmployee DiscountsGrowth & Leadership OpportunitiesReady to Lead?If you are an experienced medical professional with leadership skills and a passion for aesthetics, we invite you to apply and become a key part of our thriving Camarillo team.We are excited to meet the next leader who will help elevate our practice to the next level.

Created: 2026-03-04