Office Manager

Position Summary We are seeking a driven, detail-oriented Assistant Office Manager to join our team with a defined path toward taking over the full Office Manager role. This is a unique opportunity to work side-by-side with our current, long-tenured Office Manager to learn the systems, processes, and relationships that keep our office and customer operations running smoothly. You will play a critical role in daily operations while gradually assuming expanded responsibilities to ensure continuity and future leadership. Key Responsibilities Support and coordinate day-to-day activities of front office staff to ensure consistent, high-quality operations. Serve as a point of contact for client communications; handle inquiries, returns, and service escalations professionally. Oversee accounts payable and accounts receivable: supervise the bookkeeper; ensure timely, accurate billing, collections, vendor payments, and monthly reconciliation. Manage outbound logistics operations: oversee staff responsible for scheduling freight and coordinating all customer shipments. Work closely with the current Office Manager to learn and eventually assume core responsibilities, including: - Oversight of internal administrative processes - Customer account management - Office documentation and recordkeeping - Cross-departmental coordination with operations and production teams Monitor active orders/projects to identify issues, risks, and opportunities early; align client expectations with internal capabilities. Ensure processes are followed and quality standards are met to support efficiency and profitability. Assist with onboarding, training, and day-to-day guidance of office staff as needed. Maintain organized office records and support compliance requirements. Develop a deep understanding of our ERP (Epicor) and related workflows; recommend and support continuous process improvements. Qualifications 5+ years in office administration, customer service leadership, or operations coordination (manufacturing environment preferred). Strong proficiency in Microsoft Office with excellent Excel skills (lookups, pivot tables, data cleanup). ERP experience preferred; Epicor familiarity is a plus. Excellent verbal and written communication skills; able to build strong relationships internally and externally. Highly organized and detail-oriented; able to prioritize, multitask, and meet deadlines in a fast-paced environment. Demonstrated initiative and ability to work with minimal supervision. High integrity and discretion handling sensitive financial information (AP/AR). Core Competencies Ownership & Follow-Through - takes responsibility and drives tasks to completion. Communication & Service Orientation - sets clear expectations and resolves issues with tact and urgency. Planning & Organization - prioritizes effectively and allocates resources wisely. Delegation & Teamwork - empowers others, provides direction, and checks for understanding. Ethics & Integrity - acts consistently with company values and maintains confidentiality.

Created: 2026-03-04