Product Manager - Application Experience

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us at PagerDuty! In this role, you'll tackle complex problems, collaborate with driven and friendly colleagues, and contribute to building a more equitable world—all within a flexible and award-winning work environment. We are looking for a Product Manager - Application Experience to join our diverse and customer-focused team. Our mission is to drive the transformation to fully automated operations. Imagine a world where AI-enhanced software developers can create and ship applications ten times faster, with those applications running reliably and autonomously in production. When unexpected events occur, our AI agents and automated remediation will handle most issues, allowing human teams to concentrate on innovation rather than firefighting. The App Experience Platform team at PagerDuty fosters a scalable and consistent web and mobile experience across our Operations Cloud, using unified technology standards and best practices to deliver exceptional user experiences for admins, incident responders, and stakeholders alike. As a Product Manager, you will collaborate with UX design, engineering, and program management teams to enhance product development and improve the user experience. Key Responsibilities Collaborate with product and UX design managers to gain in-depth knowledge of the PagerDuty Operations Cloud functionality and customer journeys. Partner with our apps and platform product teams to consolidate and prioritize their UX requirements. Deliver a powerful web and mobile user experience platform that enables our app teams to achieve market-leading usability. Lead initiatives for Accessibility and FedRAMP compliance, as well as internationalization (i18n) and localization (l10n) programs to broaden our customer reach. Develop and manage an integrated roadmap that aligns with our business priorities and product team needs. Basic Qualifications 2+ years of product management experience in SaaS, enterprise software, or developer tools. Familiarity with web and mobile application design and technical implementation. Strong technical and communication skills for effective collaboration with senior engineers. A proven track record in high-velocity product teams, delivering customer value through iteration and tight feedback loops. Proficiency in analytics tools and experience with data-driven decision-making. Effective communication skills with customers and internal stakeholders across product and go-to-market strategies. Strong customer empathy and a curiosity-driven approach to understanding customer needs. Ability to lead through influence and drive outcomes across teams. Excellent collaboration skills; capable of simplifying complex, technical topics for better understanding. Preferred Qualifications Bachelor's degree or higher in Engineering, Computer Science, or a related technical field, or equivalent practical experience. Strong understanding of incident response and DevOps workflows. Ideally, candidates should reside near a PagerDuty office in Toronto (Canada), Lisbon (Portugal), Atlanta, GA (USA), or San Francisco, CA (USA). The base salary range for this position is 140,000 - 235,000 USD and may include bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. This range reflects the minimum and maximum base salary expected for newly hired employees in this position. Individual pay is influenced by a variety of factors, including market location, job-related knowledge, skills, competencies, and experience. If you’re hesitant to apply, we encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application! Where We Work PagerDuty operates a hybrid work model, with offices in major cities such as Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in certain areas outlined below: Location Restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location that varies by role. How We Work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions but what it means to be part of our team. People Leaders at PagerDuty are responsible for creating high-performance environments that drive accountability and engagement. We emphasize clear leadership expectations across four dimensions: Lead Self, Lead the Team, Lead the Business, and Lead the Future. What We Offer PagerDuty's total rewards approach is competitive and aligned with local laws and regulations. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity Employee Stock Purchase Program Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & Hibernation Duty – company-wide paid days off in addition to PTO Paid parental leave: 22 weeks for the pregnant parent, 12 weeks for the non-pregnant parent Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure. About PagerDuty PagerDuty, Inc. is a leader in digital operations management, with an AI-powered platform to empower business resilience and operational efficiency for enterprises. Our trusted service is essential for delivering continuous digital experiences to modern businesses. PagerDuty has received various accolades, including certification as a Great Place to Work, and recognition as a Best Workplace for Millennials and in Technology. PagerDuty is an equal opportunity employer, committed to creating a diverse environment. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us, and we are dedicated to providing reasonable accommodations for qualified individuals with disabilities during the application process.

Created: 2026-03-04