Medical Administrative Clerk - Montopolis

Medical Administrative Clerk (Mac) Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check in. Duties and responsibilities include: Opening front office and all duties associated with this function. Welcoming, greeting, and assisting patients in a courteous and professional manner. Scheduling patient appointments accurately and efficiently utilizing the computer system. Answering all incoming telephone calls and providing information as necessary or routing the calls as needed. Registering all patients by accurately entering the patient demographic and insurance information in the electronic medical system. Verifying and ensuring completeness of patient registration documentation. Verifying and entering patient data into the electronic medical system. Reviewing and verifying patient coverage of insurance information using online resources. Explaining payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance. Collecting deposits or copayments/deductibles prior to the patient being seen by the provider per company policies. Responsible for closing and/or end of day processes, including but not limited to, daily posting of collected monies into the electronic medical system and balancing the drawer for end of day deposit. Utilizing the numerous software systems in the clinic, including but not limited to, i2i, Tableau, Vital Interactions, Patient Portal, check in kiosks, etc. Running Vital Interaction reports and following up on appointments needing to be confirmed and no shows. Working closely with the nursing, provider, medical assistant, and extended care teams to ensure smooth patient flow and reduce cycle time. Working with clinical care team to assist with closing gaps in care by helping to notify patients of services due. Working with HIM department to accurately scan medical documents into the EMR system. Notifying appropriate personnel of emergencies, messages, patient arrivals, etc. Accurately documenting and communicating patient concerns to the site triad leadership team. Ability to work assigned hours, and as needed outside regularly scheduled hours including weekends. Participates in appropriate meetings and trainings, as well as adheres to all company policies and procedures. Maintains confidentiality of all patient, clinical, and company information and data. Adheres to HIPAA guidelines. Performs all duties in an ethical manner consistent with the I Promise statement. Perform other job-related duties as assigned. Knowledge/skills/abilities include: Knowledge of healthcare office concepts, practices, policies, and procedures. Insurance verification procedures. Microsoft Office applications (Word, Excel, Outlook). HIPAA and Joint Commission guidelines and regulations. Skilled in providing exceptional customer service. Verbal and written communications, including telephone and email etiquette and documentation. Working independently in a fast-paced, multitask clinical environment, as well as part of a team. Effective problem solving techniques. Ability to work in a self-directed, organized manner. Multitask while maintaining a strong attention to detail and accuracy. Present information in a consistent, organized, and accurate manner. Demonstrate flexibility and ingenuity in response to change. Develop and maintain effective working relationships across the organization at various levels, as well as with external customers. Maintain confidentiality. Qualifications: Minimum education: high school diploma or equivalent. Minimum experience: at least one year of demonstrated experience in an administrative position.

Created: 2026-03-04