Operational Transformation and Change Architect

Job Description Perficient is a global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world's most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what's possible - while building a career filled with growth, balance, and purpose. We currently have a career opportunity for an Operational Transformation and Change Architect to join our team located in United States. Job Overview: An Operational Transformation and Change Architect will have expertise in business and change architecture, strategy solution development, client presales / presentation, delivery management, team management and thought leadership skills. You will collaborate with some of the best talent in the industry to create and implement innovative high-quality operational and change solutions, participate in Sales and various pursuits focused on our clients' business needs. You will also contribute in a variety of roles in thought leadership, mentorship, operational systems analysis, operating model architecture, change and adoption design and supporting documentation. You will challenge your leading-edge solutions, consultative and business skills through the diversity of work in multiple industry domains. The key to success is one's willingness to collaborate, engage as team players and closely partner with our clients. We take pride in sharing our clients' visions and "side by side" approach while driving value and strategizing around their business obstacles or towards their goals. Our culture thrives on those who believe in internal and external engagement, relationship management, thought leadership, quality, and accountability. With few layers of management and a team-oriented culture, we collaborate as one, engage as one and win as one! Perficient is always looking for the best and brightest talent and we need you! We're a quickly-growing, global AI consulting leader, and we're transforming the world's largest enterprises and biggest brands. You'll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues. ResponsibilitiesInterfaces and communicates with all levels of Perficient project resources and stakeholders. Serve as the accountable solution and delivery lead for operational, strategy, and change engagements. Develop an understanding of overall client strategy and how your role contributes to that strategy. Develop tools and frameworks to support alignment and decision making with the client. Develop/architect project approaches and solutions to achieve a client's desired outcome based on expertise. Demonstrate understanding of client's business, organizational, and technical environments that are a part of the project implementation. Facilitate client discussions to drive clarity and resolution. (e.g., requirement sessions, design reviews, etc.) Documents and understands client processes, organizational structure, measures, governance, and architectures to identify opportunities, develop initiatives, create roadmaps, and transition into ongoing support. QualificationsMinimum 8-15 years professional experience in delivery of strategy, operational, and change management solutions. Previous strategy, business, and change consulting experience. Leadership and team management experience with ability to provide strategic planning and oversight. Experience developing and marketing (internal and market-facing) operational and change solutions and approaches. Management, business, and strategy consulting and program management experience. Strong client management and executive level communications skills. Experience in project and solution estimation and team structure definition. Fluent and current on Operational, AI, and Change Management trends. Proven track record of leadership roles delivering solutions within defined timeframes. Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution. Familiarity with AI-enhanced platforms and solutions is a plus. A solid understanding of AI capabilities and limitations including ethical considerations is expected. Excellent written and oral communication skills; experience presenting to Executives. Experience working work a globally distributed team. Desire to mentor team members and develop their skills. Experience leading internal teams. Be independent, self-driven and comfortable with ambiguity. Flexible to travel to client or Perficient locations. Preferred Experience BA/BS degree in Business, Engineering, Communication, Education, Instructional Design, Human Resources, Organizational Psychology, Information Systems or related field. Masters of Business or Engineering Change Management training and/or certifications Continuous Improvement training and/or certifications Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated. Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us. Applications will be accepted until the position is filled or the posting is removed. The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $81,978 to $178,090. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview. #LI-AN1 About Us Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world's most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what's possible - while building a career filled with growth, balance, and purpose.

Created: 2026-03-04