Client Engagement Product Lead

Join Us to Make a Difference! At Marsh McLennan Agency (MMA), we take pride in our award-winning culture that celebrates inclusivity and the outstanding contributions of our team members. As a Product Lead, you will play a crucial role in enhancing our Client Portal. MMA offers a comprehensive suite of solutions—ranging from business insurance to employee health and benefits, retirement planning, and private client insurance—empowering organizations and individuals to realize their potential. With a strong presence across North America, we combine exceptional personalized service with the global resources of our parent company, Marsh McLennan (NYSE: MMC). A Day in Your Role: As the Product Lead, you will define the vision and roadmap for our Client Portal website. This role requires you to align our product strategy with MMA's overarching objectives while addressing the unique needs of clients across various regions. By closely engaging with senior stakeholders, including national and regional leaders, you will gather valuable insights to prioritize features that enhance client satisfaction and drive business success. Your expertise in Agile methodologies will enable effective collaboration with cross-functional teams. A strategic mindset will help you balance priorities and leverage your deep understanding of the insurance industry to create a product that meets the diverse demands of small and mid-sized businesses. Key Responsibilities: Product Strategy & Vision: Develop a compelling product vision for the Client Portal that aligns with MMA's mission and create a prioritized product roadmap that reflects client needs, market trends, and business goals. Insurance Expertise: Utilize your extensive insurance knowledge across various lines of business to enhance our product offerings. Stakeholder Collaboration: Engage with key stakeholders, including the COO and CEO, to gather insights and understand regional priorities. Collaborate with engineering, design, marketing, and customer support teams to deliver high-quality features. Feature Development: Provide a clear vision and feature set to the delivery team while working closely with the Product Owner. Manage the product backlog in collaboration with the Product Owner to align with current client needs and business objectives. Strategic Mindset: Navigate competing priorities to ensure alignment between the Client Portal and MMA's overall business strategy. Identify opportunities for innovation and differentiation to drive initiatives that elevate our services. Analyze product performance and user feedback to make informed strategic decisions that enhance client experiences. Who You Are: If you have over 8 years of experience in product management, particularly related to web applications or client portals within the insurance or financial services sectors, we want to hear from you! Bring your: Bachelor's degree in Business, Computer Science, or a related field (MBA preferred). Previous experience in an insurance agency or brokerage. Proven track record of delivering successful digital products that enhance client engagement. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Familiarity with Agile methodologies and project management tools. Understanding of web development technologies and data analytics tools. If you possess many of these qualifications, we encourage you to reach out; we are excited to connect with you! Valuable Benefits: We prioritize the well-being of our team with comprehensive benefits and development opportunities, including: Generous time off, including personal and volunteering days. Tuition reimbursement and professional development opportunities. Flexibility for remote work. Charitable contribution matching programs. Opportunities to purchase company stock. To explore a career at MMA, please visit our website or review our recruiting materials. Connect with us on social media to understand more about what makes us unique. We Value Diversity: Our culture celebrates the diverse backgrounds, heritages, and perspectives of our colleagues and clients. We seek individuals committed to ethics, talent, and ambition to join our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. The base salary range for this role is $94,500 to $165,300. The offered pay will be determined based on experience, skills, training, location, certifications, education, and applicable minimum wage requirements. Performance-based incentives may also apply. We will accept applications until January 26, 2026.

Created: 2026-03-04