Service Operations Supervisor

Position at LiftOne Embark on Your Career Journey with LiftOne LiftOne is a family-owned enterprise, now in its fourth generation of leadership, built on the foundation of trust, integrity, and a commitment to empowering both our customers and our employees for success. By investing in our people, state-of-the-art facilities, and innovative technology, we play a vital role in supporting the nation's supply chain and ensuring that essential goods reach homes and businesses. As a privately held firm, we blend substantial scale with a strong cultural foundation, providing us with a competitive edge and establishing us as a forward-thinking organization poised for long-lasting success. We are seeking dedicated, team-oriented individuals who thrive on tackling new challenges each day. Our employees are integral to our accomplishments, and we are devoted to delivering a work environment that fosters professional growth. We offer competitive salaries, exceptional benefits, and opportunities for advancement to every member of our team. Become part of the meaningful work we undertake at LiftOne, making a positive impact for our clients, community, and company. Discover what it means to be a valued team member at LiftOne. Job Summary The Service Operations Supervisor is charged with orchestrating customer service initiatives, overseeing all shop and field activities, and demonstrating a strong commitment to mentoring and developing technicians. At LiftOne, we prioritize ongoing training and development for our employees to enhance their skills and effectiveness. Success in this dynamic and rewarding role could pave the way for further leadership opportunities within the organization. Key Responsibilities Operational Excellence Engage in the site-level lean management system, which includes daily performance meetings, Gemba walks, root cause analysis, and adherence to standard practices. Monitor safety, quality, delivery, and cost metrics to ensure customer satisfaction and site profitability. Facilitate technician team meetings and promptly address roadblocks with the service manager or central support teams. Periodically visit customers and support technicians, ensuring quality in the field. Service Management Establish and promote a strong safety culture, ensuring compliance with all company safety protocols and best practices. Manage timesheets and work orders, utilizing our service platform to maintain accurate records of services provided and parts used. Oversee the dispatch of work orders and efficiently allocate resources. Ensure accountability for quality standards and the upkeep of technician vehicles and inventory levels. Manage the preventative maintenance program to meet company completion standards. Team Leadership Consolidate and communicate the feedback from technicians to eliminate barriers that affect key customer service interactions. Conduct performance evaluations, training sessions, and development activities for technicians, including promotions, salary adjustments, terminations, and disciplinary actions as necessary. Assist in assessing technician staffing requirements and career development plans. Additional duties as assigned. Supervisory Responsibilities This position involves supervisory responsibilities. Qualifications To excel in this role, candidates must be able to successfully fulfil each essential duty. The qualifications outlined below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be provided to help qualified individuals perform essential functions. Education and Experience Bachelor's degree from an accredited institution is preferred, along with 2-4 years of relevant experience or an equivalent combination of education and experience. Proven leadership background with a strong record of achieving results. Exceptional verbal and written communication abilities. Capability to solve practical problems and handle various situations. Strong listening and presentation capabilities. Experience in material handling or similarly service-oriented sectors is a plus. Familiarity with lean operating systems and continuous improvement practices is preferable. Computer Skills Proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint). Willingness and ability to learn and navigate additional systems, such as Salesforce, SAP, and ServiceMax. Workplace Requirements The physical demands and work environment described herein are representative of what must be met by an employee to effectively perform the essential functions of this role. Reasonable accommodations may be made to assist individuals with disabilities in performing essential duties. Physical Demands While performing the responsibilities of this position, employees are regularly required to stand, walk, use their hands to handle objects, reach with their arms, and communicate. Employees may frequently sit. The employee must regularly lift, carry, push, pull, or otherwise move up to 25 pounds. Specific vision abilities required for this role include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Depending on the location, employees may be exposed to moving mechanical components and equipment. Employees may occasionally encounter high, unstable areas, fumes or airborne particles, outdoor weather conditions, and vibration. Occasionally, employees may encounter wet and/or humid conditions, toxic or caustic substances, extreme temperatures, and risks of electrical shock. Noise levels in some work environments may be loud. Equal Employment Opportunity We are committed to fostering an inclusive workplace. All personnel actions are conducted with an emphasis on equality. We are dedicated to recruiting, training, promoting, and retaining individuals regardless of race, color, religion, gender, gender identity and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other characteristic protected by applicable laws. #LiftOne LiftOne is an EEO/AA Employer. We encourage all qualified candidates to apply.

Created: 2026-03-04