Front Desk Coordinator

Position Title: Front Desk Coordinator Department: Store Administration Supervisor: Branch Manager FLSA: Non-exempt Position Summary: As a Front Desk Coordinator, you will play a crucial role in creating a welcoming environment. You will offer a range of office support activities including handling incoming calls, assisting visitors, and performing important clerical tasks to ensure smooth operations. Essential Functions: Answer incoming telephone calls and effectively route them to the appropriate associates. Warmly greet and guide visitors upon their arrival. Verify memberships, issue temporary cards, and occasionally assist in processing new memberships using computer software. Take and relay messages for various personnel as needed. Provide callers with essential information including company address, directions, fax numbers, and website details. Manage the receipt, sorting, and forwarding of incoming mail. Oversee coordination for pick-up and delivery of express mail services. Handle returned merchandise and liaise with relevant department heads for proper processing. Assist with clerical tasks such as photocopying, faxing, filing, and collating. Other Responsibilities: Perform additional job-related duties as assigned by supervisors. Education, Experience and Skills Required: High School Diploma or GED, or a combination of education and experience. Strong communication skills. Dedication to company values and a strong customer service focus. Work Environment: Typically a comfortable office environment with standard office equipment, lighting, and room temperature.

Created: 2026-03-04