MSP Account Executive

Job Description: Account Executive/Technology Success ConsultantPosition Type: Full-Time, Salaried EmployeeLocation: i-Tech Support, Inc., Ocoee, FLOverviewWe are seeking an experienced outside sales representative to drive the growth of our Managed IT Services (MSP) and Managed Security Services (MSSP) offerings in the SMB market. This is a quota-carrying hunter-farmer role for someone who can both develop new relationships and deepen existing ones. You will be the face of the company meeting clients at their locations, attending trade shows, and engaging with industry associations. You are the bridge between technology and client success.The ideal candidate has a solid understanding of IT fundamentals and excels at aligning technology solutions with real business outcomes. Equally important, you will work cross-functionally with operations, service delivery, and technical teams to ensure successful onboarding, ongoing satisfaction, and contract expansion.Core ResponsibilitiesNew Business Development Proactively prospect and engage SMBs through cold outreach, networking, and referrals.Lead discovery sessions to uncover business drivers, IT challenges, and risk areas.Develop proposals and close multi-year recurring services agreements (MSAs, SLAs).Educate prospects on the value of proactive IT and cybersecurity services over reactive support.Identify opportunities to cross-sell ERP or other services Industry Verticalization and Expertise Ability to quickly develop subject matter familiarity across SMB segments such as:Healthcare (HIPAA-driven IT and cybersecurity requirements)Financial Services (compliance-focused solutions and layered security)Manufacturing/Distribution (operational continuity and infrastructure scalability)Education and Non-Profit (grant-funded technology, compliance support)Understand the unique operational challenges within each vertical and tailor consultative selling approaches accordinglyStay current with industry trends, regulatory changes, and risk profiles impacting SMBs in each target segmentPosition i-Tech's managed and security services as tailored, scalable solutions to meet vertical-specific needs Sales Process & Operations Maintain and track pipeline and activity in CRM (e.g., HubSpot, Salesforce).Provide sales forecasts, activity reports, and competitive intelligence to leadership.Follow all internal processes for quoting, contract execution, and onboarding handoffs.Coordinate closely with internal technical and operations teams during presales and transition phase Required CompetenciesIT Technical Acumen Familiarity with core MSP service areas:Remote Monitoring & Management (RMM)Help Desk & End-User SupportBackup & Disaster Recovery (BDR)Endpoint & Network SecurityMicrosoft 365, Azure, and cloud-based infrastructureUnderstanding of cybersecurity service models:Security Information & Event Management (SIEM)Vulnerability ManagementCompliance support (HIPAA, CMMC, etc.)SOC/SOCaaS offeringsAble to effectively translate technical concepts into business value.Strong adherence to CRM discipline, with working knowledge of HubSpot for pipeline management, deal tracking, and activity logging Business and Financial Understanding Strong grasp of SMB business models and budgeting dynamics.Able to frame IT services as risk mitigation, operational efficiency, and ROI.Skilled at identifying business risk, compliance exposure, and growth barriers.Familiar with how to navigate multi-stakeholder buying processes. Experience and Qualifications 3+ years of outside B2B sales experience, ideally in MSP/MSSP or IT services.Proven record of meeting or exceeding quota in a recurring revenue model.Strong mix of new business development and account management.Experience selling to business owners, CFOs, and non-technical decision-makers.Excellent verbal and written communication skills.Experience with Hubspot Sales or Similar CRM, Zoominfo, Cold Calling and Business Development Benefits We offer comprehensive medical, dental, and vision insurance with competitive plan optionsWe provide basic life insurance and long-term disability for all our employees401k program with employer match to help you invest in your futurePaid parental leave to support you and your family22 paid days off (15 PTO + 7 National Holidays)Company issued laptopCompany paid training as necessaryOpportunities for professional development and growthAccess to cutting-edge technology and resources

Created: 2026-03-04