Field Service Technician - Machinery & Conveyor Systems

Description This Field Service Technician supports customers across North Central Florida, performing on-site installation, maintenance, troubleshooting, and repair of machinery and conveyor systems. This is a customer-facing, hands-on role for someone who enjoys being in the field, solving problems, and building strong client relationships. The role is home-based in the service territory, with limited trips to the Tampa branch for onboarding and occasional company events. Service Territory & Travel Primary Coverage: Jacksonville, Orlando, and surrounding areas Overnights: Minimal and infrequent What a Typical Day Looks Like Travel to customer sites to install, troubleshoot, repair, and maintain machinery and conveyor systems Diagnose mechanical, electrical, and control issues through inspection and testing Disassemble equipment as needed to access and resolve failures Communicate directly with customers-answer questions, provide guidance, and ensure satisfaction Coordinate with Sales, Service Management, and vendors to resolve issues efficiently Complete service documentation, reports, and monthly expense submissions Support branch, office, or warehouse needs when time allows Key Responsibilities Perform on-site installation, maintenance, repair, and troubleshooting Train customers on proper equipment operation and care Diagnose and repair electrical systems including wiring, transformers, and electronic components Troubleshoot machinery using visual, audible, and technical inspection methods Maintain excellent customer and vendor relationships Attend service, branch, and technical meetings as scheduled Produce detailed and timely service reports Monitor schedules and help expedite service call turnaround Must-Have Skills, Experience, and Education: 3-5+ years hands-on experience with machinery and conveyor equipment High school diploma or equivalent Strong customer-service mindset and communication skills Electrical troubleshooting experience (industrial or commercial equipment) Proficiency with computers, smartphones, and tablets Ability to travel locally and work overtime as needed Valid driver's license, reliable transportation, and proof of insurance Nice-to-Have Skills, Experience, and Education: Experience with Allen-Bradley PLCs or equivalent controls Familiarity with scheduling, dispatching, or expediting service calls Background in industrial automation, manufacturing, or material-handling systems Strong analytical, problem-solving, and basic project management skills

Created: 2026-03-04