QA Lead - Consumer Banking

Quality Assurance Program Manager - We are seeking a Quality Assurance Program Manager to lead enterprise-scale quality strategy and delivery across multiple banking products and programs. The ideal candidate blends program management rigor with hands-on automation testing, leadership and deep BFSI domain expertise-especially with Fiserv core banking platforms (e.g., DNA, Signature, bill pay/ACH; card/payment solutions). The role spans test strategy, automation architecture, release governance, vendor coordination, and production quality oversight. Key Responsibilities Program Leadership & Strategy - Own end-to-end QA program planning, budgeting, resourcing, and risk management across multiple workstreams and vendors. - Establish enterprise test strategy (functional, integration, E2E, UAT, NFR) aligned to product roadmaps and regulatory milestones (FFIEC, GLBA, SOX, PCI DSS). - Drive continuous improvement using shift-left/shift-right practices and standardized quality playbooks (defect prevention, root-cause analysis, test data strategies, and release readiness) Automation & Engineering Excellence - Architect and scale automation frameworks (UI, API, services, DB) using tools such as Selenium/WebDriver, Cypress/Playwright, RestAssured/Postman, JUnit/TestNG, and Cucumber/BDD. - Integrate automated suites into CI/CD (Azure DevOps, Jenkins, GitLab) with quality gates, test impact analysis, and dashboards (Allure/Extent/ReportPortal). - Champion data-driven testing, synthetic data generation, service virtualization, and environment reliability for predictable, fast feedback. Banking Products & Fiserv Delivery - Lead QA planning and integration testing for Fiserv platforms-core banking (DNA/Signature/Premier), payments (ACH/PEP+ or equivalent), card and digital banking channels-covering migrations, conversions, and feature upgrades. Coordinate with Fiserv/vendor teams for release notes, defect triage, and hotfix validation; ensure end-to-end traceability from regulatory requirements to test evidence. Release, Production Quality & Support - Govern quality for releases and change windows; run go/no-go, readiness checks, rollback plans, and defect SLAs. - Oversee production support quality with proactive monitoring, incident RCA, and problem management; ensure hands-on troubleshooting and data validation as needed. Compliance, Risk & Audit - Maintain auditable test artifacts, evidence, and controls; support internal/external audits and model validations. - Enforce security and privacy test practices (static/dynamic testing inputs, secure configuration, data masking). Must-Have Qualifications - 8+ years in software quality, with 5+ years leading multi-team QA programs in BFSI. - Proven automation testing leadership (framework design, coding standards, coverage strategy) across UI/API/data layers. - Strong banking domain experience and familiarity with Fiserv product ecosystems (core banking, payments, digital). - Demonstrated production support exposure and hands-on technical skills (SQL, logs, API calls, debugging); coding experience in Java. - Experience with CI/CD pipelines, Git, and test reporting/observability tools. - Excellent stakeholder management (business, tech, vendor), communication, and executive reporting. ## Banking & Fiserv Domain Scope (Examples) - Core Banking: Accounts, deposits, lending, GL/ledger, teller, client 360, batch/overnight processing - Payments: ACH, wires, bill pay, card issuing/acquiring, fraud/risk controls - Digital Channels: Online & mobile banking, alerts/notifications, secure messaging - Compliance: GLBA, SOX, PCI DSS, FFIEC, model validation, audit evidence & retention ## Education - Bachelor's in Computer Science/Engineering or equivalent; advanced degree a plus - Relevant certifications (ISTQB, Agile/SAFe, cloud, security) beneficial

Created: 2026-03-04