Manager of Paralegals in Training

Manager of Paralegals Training (PIT)About The Husband & Wife Law Team For nearly 30 years, The Husband & Wife Law Team has represented individuals and families whose lives were changed by serious injury. Our work is built on experience, integrity, and results - and on treating clients and colleagues with respect and care. We are a family-founded firm with a strong reputation in the community and a clear mission: To thoughtfully guide people through adversity to their best possible outcome. We take our work seriously and believe professionalism and humanity can - and should - coexist. You'll find a team that values excellence, collaboration, and a supportive workplace where people choose to build long-term careers. About the Role This is an on-site role five days per week at 3840 East Ray Road, Phoenix, Arizona with up to 5% travel. The Manager of Paralegals in Training (PIT) reports to the Manager of Legal Training and is responsible for the hiring, training oversight, coaching, development, and daily management of the Paralegals in Training team. This role ensures PIT team members are learning and consistently following firm processes, contributing appropriately within the POD structure, and developing the technical skills and professional readiness required to transition into a Paralegal position when competency and role availability align. Success in this position is dependent on building and maintaining a high-performing training pipeline that supports firm growth while protecting quality and client outcomes. The PIT program is not time-bound to a fixed duration; progression is determined by demonstrated competency, performance standards, and paralegal role availability. The Manager of PIT must be a subject matter expert in the internal processes, systems, and expectations for paralegal work and must be able to coach trainees through progressive development while maintaining strong morale and culture. Through coordinated oversight with the Manager of Legal Training and collaboration with paralegal leadership, the Manager of PIT is responsible for ensuring training standards are executed consistently, trainee performance is measured and documented, and readiness decisions are made with clarity, fairness, and accountability. This role partners closely with Legal Training, Legal Operations, and paralegal leadership to continuously improve the PIT program without sacrificing team engagement or culture. Key Responsibilities Oversee the PIT talent pipeline, including hiring coordination, interviewing, onboarding, and workforce planning for the PIT program. Manage PIT performance and outcomes, ensuring trainees are progressing through training benchmarks, consistently applying processes, and meeting quality expectations. Ensure PIT team members are learning, following, and consistently applying firm workflows, including adherence to POD processes, documentation standards, and task ownership expectations. Coach and develop PIT team members through structured training plans, shadowing, skills validation, and progressive assignment of responsibilities. Maintain a clear process for readiness assessment and promotion recommendation, ensuring PITs are advanced when they demonstrate competency and when paralegal roles are available. Conduct weekly 1:1s with PIT team members to review performance, development, confidence, and readiness indicators; provide clear next steps and expectations. Maintain accurate documentation of training progress, coaching conversations, performance feedback, and readiness status to support fair, consistent decision-making. Partner with the Manager of Legal Training to refine training content, practical application components, and evaluation methods to improve consistency and outcomes. Monitor and manage PIT workload to ensure trainees are appropriately challenged, supported, and set up for success without sacrificing quality. Act as a liaison between the PIT program and paralegal leadership to ensure PIT contributions align with POD needs and workflow priorities. Support firm initiatives through operational excellence, process adherence, and consistent development of talent. Champion a culture of high performance, accountability, learning, and professionalism within the PIT program. Key Outcomes / KPIs PIT trainees demonstrate measurable progression toward competency through: skills validation / testing outcomes (where applicable) quality audits and error-rate improvement over time adherence to process and documentation standards Consistent, well-documented coaching and performance management: weekly 1:1 completion and documentation rate documented development plans for each PIT Strong placement readiness: percentage of PITs assessed "ready" based on competency successful transition outcomes once promoted (early performance indicators in first 30-60 days) Retention, engagement, and culture within PIT cohort Leadership Expectations Embody and lead with firm core values daily. Set clear expectations and maintain consistent accountability with fairness and professionalism. Develop trainees through coaching, feedback, and skill-building-not just task completion. Balance empathy and support with performance standards and readiness requirements. Maintain alignment with Legal Training and paralegal leadership to ensure the PIT program supports broader firm outcomes. Core Qualifications Experience leading, training, or supervising legal support teams (paralegals, legal assistants, case staff, or similar). Strong understanding of legal workflows and the operational requirements for quality case progression. Demonstrated ability to coach and develop employees through structured training plans and ongoing feedback. Strong organization, documentation habits, and ability to manage multiple trainees at different skill levels. Clear communication skills and ability to deliver performance feedback and development guidance effectively. Experience That Sets You Apart Experience in personal injury and/or litigation operations. Experience building or running training programs, onboarding pipelines, or competency-based progression models. Familiarity with KPI-based management, audits, and quality assurance processes. Why Join The Husband & Wife Law Team A stable, well-established firm with low turnover and long-tenured staff Tools, training and consistent support to support current success and career growth Leadership Academy programmed designed to take your skills to the next level Meaningful work with clients who genuinely need your expertise A collaborative, respectful culture where experience is valued Leadership that listens and supports professional judgment Recognition for high-quality work and dedication Competitive compensation and comprehensive benefits A workplace consistently recognized as a Top Workplace and Great Place to Work® What We Offer This is more than a paralegal position - it's an opportunity to do meaningful work with a firm that values professionalism, experience, and long-term commitment. If you are looking for a role where: Your experience is respected Your work makes a difference Your team feels supportive and reliable We would welcome the opportunity to speak with you. Total Rewards Package Competitive pay with room to grow Health, dental, vision & life insurance Health Savings Account (HSA) 401(k) with company match after 1 year of service Paid time off and paid family leave Team appreciation events, perks, discounts and more! Learn more about our culture and values: Apply today and join a team that truly lives its values.

Created: 2026-03-04