ServiceNow Architect (Contract-to-Hire)

Job Description ServiceNow Architect (Contract-to-Hire) - Chandler, AZ (Remote-First) Only candidates local to Arizona are eligible to apply for this role. Job Overview Head-huntress.com has an opportunity for a ServiceNow Architect supporting a reputable client in Chandler, AZ. This is a remote-first, contract-to-hire role where you'll lead architecture and delivery of complex ServiceNow implementations across multiple modules. Client name is confidential and will be shared later in the process. Key Job Details • Experience level: Mid-Senior • Experience required: 5+ years (3+ years in a lead/architect capacity) • Industry: Information Technology & Services • Work model: Remote-first (optional, reimbursed travel for key client engagements) • Location requirement: Candidates must be located in MST or PST time zones • Engagement: Contract-to-hire (minimum 6-month contract; potential earlier conversion) • Openings: 1 • Relocation assistance: No • Visa sponsorship: Not available What You'll Do • Architect end-to-end solutions across ServiceNow modules including ITSM, ITOM, ITBM, ITAM, HRSD, CMDB and other applications. • Define the architectural roadmap by collaborating with business stakeholders, project managers, and technical teams. • Oversee configuration and customization using best practices to ensure scalability and maintainability. • Design integrations between ServiceNow and third-party systems (e.g., LDAP/Active Directory, SAP, AWS, Azure, Salesforce, custom APIs) using REST/SOAP, OAuth2, JWT, MID Server. • Provide technical leadership and mentorship to developers; enforce consistent engineering standards. • Optimize platform performance and usability by reviewing data models, workflows, and integrations. • Establish governance and security controls (data integrity, access controls, configuration management, compliance). • Act as a trusted SME for stakeholders on platform capabilities, process automation, and architecture decisions. • Create documentation (solution designs, workflows, implementation guides; architecture diagrams as needed). • Lead upgrades and enhancements (patching, release alignment, minimizing operational impact). Requirements Must-Have Qualifications • 5+ years hands-on ServiceNow design/implementation experience, including 3+ years in a lead/architect role. • ServiceNow Certified System Administrator (CSA) - required. • Proven expertise across ITSM, ITOM, ITBM, HRSD, CMDB (and related platform capabilities). • Strong knowledge of ServiceNow best practices, platform architecture, and scalable design patterns. • Deep understanding of CSDM and how to align implementations for long-term platform health. • Strong integration experience: REST, SOAP, OAuth2, JWT, MID Server. • Strong scripting ability: JavaScript, Glide API, Business Rules (and related platform development). • Experience with update sets, version control, deployment processes, and governance frameworks. • Strong ITIL knowledge and practical mapping of Incident, Problem, Change, Configuration Management to ServiceNow. • Experience with Agile and large-scale implementations. Nice-to-Haves • ITOM depth: Discovery, Orchestration, Event Management. • Experience with DevOps / CI/CD for ServiceNow. • Familiarity with automation tools/frameworks to drive operational efficiency. • Certifications preferred: CAD and/or CTA. How to Apply Apply here: Send only your resume - we'll do the rest.

Created: 2026-03-04