OC- Customer Service Representative

Founded over 40 years ago, American Leak Detection is the world leader in the accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, drain cleaners, restoration specialists, and municipalities. American Leak Detection is looking for a proactive, service-oriented worker with a positive attitude to join our team as a Data Entry/Customer Service Representative (CSR). Great candidates will be a seamless liaison between customers and our service technicians. Must meet all assignment deadlines and have a desire for growth within the company. Duties include:Answer incoming customer callsProvide service informationConfirm recommendations and estimate appropriate servicesSchedule appointmentsTranscribe technician field reportsFollow all state and code requirementsBring attention to any procedure/policy failures and/or corrections Required Qualifications:Accurately type 40 WPMExceptional Customer Service SkillsProfessional Phone MannerAbility to multitask in a fast-paced, high-call environmentExcellent grammar, spelling and punctuationMust be able to pass a criminal background check and drug screening Preferred Qualifications:Phone-related customer service experience Desired Qualifications:Bilingual a plus Relevant Work Experience: 1+ year Education Level: High School or equivalent Salary/Wage: Starting pay $17/hr. +, negotiable with experience Benefits: Paid vacation, paid holidays, 401K matching, health insurance, paid training

Created: 2026-03-04