Hotel Front Desk Agent

Benefits:Employee discountsFree food & snacksFree uniformsTraining & developmentEstablished in 1894, for over 130 years, the Colonial Inn has had the pleasure of hosting generations of families who return summer after summer to enjoy all that the Inn - and downtown Harbor Springs - has to offer. Comprising of the Historic Main Inn, the East and West Plazas as well as the standalone Garden Apartment, the Colonial Inn provides guests with clean, comfortable rooms in a unique, historic, guest-centered environment, serving as home away from home for families and individuals. Being the sole hotel within Harbor Springs, we are also a choice destination for weddings and other milestone events.Our Front Desk Agents are the face of the Colonial Inn, setting the tone for outstanding customer service by greeting our guests in a friendly manner, ensuring a prompt and courteous check in and check out process, and coordinating guest services as needed. The right candidate will possess excellent communication and organizational skills and the ability to handle problems that arise with poise and a positive attitude.Position: Hotel Front Desk Agent Department: Front OfficeJob Type: Hourly, Seasonal (6 months or less) Reports to: General ManagerResponsibilitiesGreet and welcome all guestsTake and confirm guest reservationsAnswer phone calls in a professional and courteous manner, promptly relaying messages as requiredMonitor, organize and forward emails as neededCoordinate with housekeeping and maintenance to accommodate guest service requestsCommunicate room offerings and on-site amenities to current and potential guestsKeep ice, snacks, drinks and merchandise stocked and ready for guest purchaseProvide knowledgeable suggestions of local restaurants and attractionsAccurately post room charges and taxes to guest foliosVerify account postings and balancesEnhance guest experience by evaluating guest feedback, following up with guestsSummarize operations and prepare reports for management as requiredPerform other duties as assignedQualificationsHigh School Diploma or equivalentExcellent verbal and written communication skillsExceptional customer service skillsGood understanding of office administration and basic bookkeeping practicesExcellent organizational and multi-tasking abilitiesStrong knowledge of Microsoft Office programsPrior experience using hotel reservation software (i.e. Cloudbeds, Infor, etc.) preferredAbility to work at least 25 hours per week - weekends and holidays requiredCompensation & Benefits$16 to $20 per hour, based on experienceEarned Sick Pay in accordance with the State of MichiganLodging and dining discounts

Created: 2026-03-04