ServiceNow Admin

Job: NCDIT - Service Now Admin Location : Remote Client : State of NC Duration: Long Term ServiceNow Administrator/Developer position provides support for the state's use of its CSM system (ServiceNow) and NDIT's use of best practices supporting users' needs while working with a team of ServiceNow developers. The candidate will be allowed to work remotely for the duration of this engagement. The manager can ship the equipment to the candidate. Minimum Qualifications: • Bachelor's degree in Computer Science, Information Systems, or a related field • 5 years of experience in CSM technology, specifically supporting the processes and administration of ServiceNow • Experience designing and deploying web-based end user self-service portals • Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services • Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts • Experience integrating ServiceNow with other tools; monitoring, alerting and federated sources of CI data Preferred Qualifications: • Experience working in the governmental sector (local, state, or federal) • Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework • Experience performing continuous improvement initiatives for processes and services • Strong knowledge and familiarity with CSM processes • Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience • Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations • Ability to obtain a security clearance with FedRamp administration standards Knowledge, Skills, Abilities and Competencies: • Decision Quality • Problem Solving • Directing Others • Hiring and Staffing • Drive for Results • Organizational Agility • Building Effective Teams • Motivating Others Experience working in the governmental sector (local, state, or federal) Required 1 Years Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework Required 3 Years Experience performing continuous improvement initiatives for processes and services Required 3 Years Strong knowledge and familiarity with HR processes Required 3 Years Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience Required 3 Years Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results Required 3 Years Produce unambiguous, comprehensive, and accurate interpretations of analysis Required 3 Years Ability to obtain a security clearance with FedRamp administration standards

Created: 2026-03-04