Manager - Collections & Recoveries

About Us: At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment.Represent USALLIANCE in the community and form lasting relationships with our members and partners. About This Role: This position will provide leadership and operational direction for the Financial Assistance department. Review and recommend departmental policies, guidelines and procedures that support the strategic goals of the Credit Union. Key Responsibilities: Oversee all areas of collection and recoveries for the Credit Union. Evaluate member accounts, handle escalated delinquent accounts, and manage department flow. Review, update, and create all policies/procedures and ensure all department activities are compliant with all applicable state and federal laws and regulations. Manage handling of charged-off accounts to promote a healthy recovery portfolio and minimize third party collection. Creates payment solutions utilizing settlement options and long-term arrangements to increase revenue. Recommends suit when needed. Handles all aspects of 1099 A & C. Coordinates and implements collection policies and procedures. Develops and implements telephone techniques for effective collection of accounts. Support a strong legal negotiation and collection service culture within the department. Collect, control loss, streamline and facilitate collecting of delinquent accounts. Assist in developing strategic goals for the Financial Assistance department and facilitate the successful attainment of these goals. Organize, train, and motivate the department staff to achieve the established annual and long-term goals of the department. Responsible for hiring, training, evaluating, and developing Financial Assistance team. Set targets for staff performance metrics and ensure their accountability. Provide leadership for the daily operations of the Financial Assistance Department. Liaison with HR regarding employee problem accounts. Oversee vendor management for the Financial Assistance Department. Establish and maintain budgets for the department. Monitor and manage loan charge-offs. Oversee recoveries program to ensure efficiency and reduce net charge off ratios across all portfolios. Evaluate new strategies when implemented to determine overall impact and performance. Coordinate with lending and servicing teams to complete maintenance of loans and recommend changes in lending practices to reduce risk to the Credit Union. Work closely with Loss Mitigation Manager to identify high-risk loans and minimize default rates. Promote honest and open communication, trust, leadership, and performance within the department. Demonstrate behaviors that are consistent with the values, philosophies, and leadership characteristics of the Credit Union. Who you are: Three years of leadership/management experience in the area of collection in a financial institution or other financial services provider. Extensive experience with legal matters relating to the collection of delinquent accounts. Recoveries experience required. Proficiency with all applicable state and federal lending laws and regulations. Ability to resolve interpersonal conflicts and ensure consistent communication. Strong knowledge of all requirements for repossessions, contract extensions, and contract rewrites. Strong knowledge of all consumer and real estate loans. Background in loan modifications (real estate) and familiar with Fannie Mae guidelines. What We Offer: Competitive salary and benefits package Opportunities for professional development and career growth Hybrid Schedule (min 3 days in office to maximize collaboration) A collaborative and inclusive work environment Paid Time Off, Wellness Time & Paid Federal holidays 401K with 6% match High Performance Culture Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE. EQUAL OPPORTUNITY EMPLOYER USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce. This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management. At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: "USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position". If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States. It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability. In the spirit of pay transparency, we are excited to share the base salary range for this position is $82,915.00 - $105,716.63, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package. All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.

Created: 2026-03-04