Bell Attendant

About Zachry Hospitality Based in San Antonio, Texas, Zachry Hospitality is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hospitality, we are committed to extraordinary service tailored to the specific needs of the market and our guests. From developing new hotel assets and renovating existing properties to owning and operating profitably managed assets, Zachry remains dedicated to the core values of our long history of success: We are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do. Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®The Monarch San Antonio - A Legacy of Service and Sophistication The Monarch San Antonio, part of the Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the Hemisfair District of downtown San Antonio. It is set to open in early 2026 and is inspired by the Monarch butterfly that migrates through the region each winter. The hotel will feature a full-service spa, a terrace pool, and five food and beverage concepts, including a rooftop restaurant and bar. Just steps from the iconic River Walk and The Alamo, The Monarch will offer more than a place to stay. It will be a place to belong, to connect, and to be inspired. At The Monarch San Antonio, our purpose is expressed through service - gracious, genuine, and unforgettable. Much like the city we call home, we believe in honoring tradition while embracing modern elegance. Every detail, every interaction, and every experience is designed to reflect the spirit of San Antonio and the dignity of service. As we prepare to open our doors, we are building a team dedicated to excellence, passionate about hospitality, and driven by purpose. Together, we will create exceptional moments and lasting impressions for every guest who walks through our doors. Position Overview Bell Attendants play a key role in creating an exceptional first and last impression for guests. This position delivers personalized, anticipatory service by assisting with luggage, escorting guests, and providing knowledgeable guidance throughout the hotel, while upholding the highest luxury hospitality standards. Guest Experience & Service ExcellenceGreet guests warmly upon arrival and departure with professionalism and courtesy Assist with luggage handling, storage, and delivery to guest rooms Escort guests to rooms, explain room features, hotel amenities, and services Offer proactive assistance, directions, and local recommendations Recognize VIPs, repeat guests, and special requests to deliver personalized service Operations & CoordinationCoordinate arrivals and departures with Front Office, Valet, and Concierge teams Maintain accurate luggage logs and storage room organization Deliver guest items, packages, and special amenities promptly and discreetly Support in-room requests, and guest service calls as needed Perform other duties as assigned Professionalism & Brand StandardsMaintain impeccable grooming, uniform, and professional demeanor Uphold 5-star service standards and hotel policies at all times Protect guest privacy, security, and confidentiality Safety & ComplianceFollow safety procedures when handling luggage and equipment Use bell carts properly and maintain cleanliness of service areas Report safety concerns, lost and found items, or guest incidents immediately QualificationsExcellent customer service and communication skills Professional appearance and positive attitude Ability to lift, carry, and maneuver luggage up to 50 lbs Ability to stand and walk for extended periods Previous bell, concierge, or luxury hospitality experience Knowledge of hotel amenities and local area attractions Bilingual (English/Spanish) a plus Schedule & AvailabilityFlexible schedule including weekends, holidays, and evenings Ability to work peak arrival and departure times Equal Opportunity Employer, including disabled and veterans.

Created: 2026-03-04