Business Development Specialist

Business DevelopmentPosition Overview: The primary responsibility of the Business Development Specialist (BDS) is to generate new, profitable business and facilitate growth of accounts in BDS's portfolio through appropriate activities. This includes prospecting and qualification of leads, nurturing prospects to develop opportunity, regular customer outreach for ongoing generation & conversion of opportunities, quoiting/booking of accounts' business until ready to transition to Logistics Team, ensure on-going customer satisfaction, and safeguard portfolio for maximum account penetration.Duties and Responsibilities: Represent the company & its vision in a professional manner with internal and external customersTrack and Communicate Key Performance Metrics including prospect & target account activity, conversion rate, penetration rate and other metrics as required using Hubspot CRM and other reportingCommunicate KPIs (opportunities/deficiencies) with departmental managers and, once account transitions with LS; work with team to develop strategies for improvement/maximizationImplement short and long-term strategies with customers and liaise between customer and sales/service teamsWork with customers to ensure customer satisfaction; intervene in service issues for successful resolution with customer and on behalf of S-2Educate customers on all product offerings and capabilities and establish customer needsProperly enter, update and maintain accounts in Hubspot and Full Circle TMSDevelop, distribute, discuss and store Customer Specific SOPS for accounts managed by BDSEstablish pricing strategies and lane/customer specific pricing; communicate to team and enter in HubspotFollow up on leads to qualify for opportunity and close business securing shipmentsHandle RFQ/Bid responses and future quotes; follow up to closureWork with marketing to create direct marketing campaigns for coded accounts and follow up on campaigns Requirements, Skills, and Qualifications: Education:High School Diploma with 2 years’ work experience or College Degree2 years of Transport-industry experience preferable in direct sales or direct account managementProven knowledge of and ability to work with MS Office products such as Outlook, Word, and Excel, and with web-based automated management systems a plusStrong, professional written and communication skills; ability to positively work/communicate in group dynamicMust have good mathematical aptitude; able to calculate margins; dimensions; other transportation related functionsCritical thinker; active learner, able to work independently in results-driven environmentMust have strong problem-solving skills; able to identify needs and apply solutions for successful business development outcomeStrong sales and negotiation skills; experienced, successful account managerMust be detailed-oriented; able to report results in required time-frame and formatsFlexible and a self-starter; able to multi-taskAbility to work both independently and as a team member in a fast-paced, results-driven environment – maintaining a positive customer-oriented and teamwork attitude even in stressful situationsEffective time and workflow managementEffective utilization of all company resources and tools, both internal and externalKnowledge of expedite, truckload, LTL, Drayage and air modes of transportation is a plusCommitted to self-improvement and continuing education/trainingCommitted to getting results and working necessary hours to succeed in the jobCapable in using MS OFFICE products especially Outlook, Word, and Excel; Ability to do internet research; knowledge of DAT/ITS/GET LOADED/SYLECTUS/Full Circle; Aljex; Hubspot a plus Physical Requirements: Maintain dexterity, vision, and coordination, sufficient to perform essential functions.Ability to sit for extended periods of time (6-9 hours per day).

Created: 2026-03-04