Service Manager

Benefits:Bonus based on performanceCompetitive salaryDental insuranceEmployee discountsFree uniformsHealth insurancePaid time offVision insuranceThis position is an excellent opportunity for a A or B technician wanting to transition to a management position.Benefits/PerksCareers Advancement OpportunitiesMonday thru Friday work weekCompetitive CompensationJob SummaryWe are looking for a Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. This position also requires strong diagnostic skillsEvery day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service technicians, addressing customer inquiries, and managing required documentation.ResponsibilitiesManage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitabilityEnsure repairs and maintenance tasks are completed in a timely mannerMentor employees on best practices for improving service techniquesOversee day-to-day operations of the service departmentManage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance recordsAssisting in diagnosing vehicles, quality control over all repairs.QualificationsHigh school diploma or GED required bachelor’s degree preferredValid state-issued driver’s license and clean driving record are requiredSuccessful completion of a pre-employment drug and background screeningAt least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferredASE Certification: While not always required, certification from the National Institute for Automotive Service Excellence (ASE) is often a preferred qualificationSkills: Customer Service: The ability to provide excellent, courteous, and effective service to customers is crucial.Communication: Strong verbal and written communication skills are essential for explaining repairs, managing customer expectations, and maintaining rapport.Technical Knowledge: A strong and through understanding of vehicle systems, repairs, and maintenance is necessary to effectively diagnose issues and create estimates.Computer Proficiency: Basic computer skills are needed to operate service databases and other relevant software applications.Sales and Problem-Solving: The role involves upselling services, presenting options, and effectively resolving complex customer issues.Organizational Skills: The ability to multitask, prioritize repairs, and keep records organized is important in a fast-paced environment.Professionalism: A high level of integrity and professionalism is expected when interacting with customers and colleagues.

Created: 2026-03-04