Vice President of Family Center Operations

Position Summary: The Vice President of Family Center Operations is responsible for overall operations experience. This individual will provide cause-driven leadership and coaching to the director of operations and facilities product line team, with a focus on the member experience, and overall aesthetic of the building. As a Senior Leader this position will ensure successful experiences for all at the family centers of the YMCA of South Florida, including membership, facilities, volunteer recruitment, staff supervision, community relations, collaborations, budgeting, and financial results. Director support of all Family Center Boards and fundraising. Essential Functions / Job Duties: • Supervises Director of Operations, & Facilities Product Line leadership to work as “One Y” ensuring that fiscal, quality and performance standards are met, and sound operation principles are in practice. • Oversee the design, development, and implementation of DOO goals, and responsibilities ensuring they are effective, efficient, and impactful. This includes defining program goals, objectives, and key performance indicators. • In partnership with the Product Line Leads – support new program areas and potential areas for growth and innovation. • Leads the development of program budgets and resource allocation: Ensuring efficient use of resources and financial accountability. • Monitors and evaluates program performance: Tracking progress against KPIs and adjusting as needed. • Oversee the preparation of the annual budgets for the Family Center Operations and monitor monthly financial reports to ensure revenue targets are met and expenses are controlled. • Foster a climate of innovation to develop member-focused programs and lead Family Center staff in the planning, development and implementation of new program Initiatives and activities. • Builds, leads and manages a team of Director of Operations, providing guidance, support, and professional development opportunities. • Provides ongoing coaching and performance feedback: Helping team members grow and develop their skills. • Fosters a positive and collaborative work environment: Promoting teamwork, innovation, and accountability. • Be a role model mentor and be a leader in working with a high-performing business development and growth team, fostering a culture of innovation and accountability. Set high standards and raise the bar for others. • Provide timely, accurate and complete reports on the operating condition of the Family Centers • Support Family Center Board development in alignment with the COO and association vision. • Monitors monthly financial reports to ensure that revenue growth targets are met and expenses are controlled. • Responsible for member relations, including complaint resolution. • In conjunction with Financial Development, ensures Family Center’s commitment to the Annual Campaign. • Models’ relationship-building skills in all interactions with staff, volunteers, members, and the community. • Supports the facilities product line – to ensure the appearance and overall facility needs are managed. YMCA COMPETENCIES (i.e., Leader, Team Leader, Multi-Team / Family center Leader): Mission Advancement: Incorporates the Y’s mission and values into the organization’s vision and strategies. Ensures community engagement; promotes the global nature of the Y. Leads a culture of volunteerism ensuring engagement, inclusion, and ownership. Leads a culture of philanthropy. Collaboration: Advocates for and institutionalizes inclusion and diversity throughout the organization. Initiates the development of relationships with influential leaders to impact and strengthen the community. Is recognized as an inspirational community leader who navigates complex political and social circles with ease. Communicates to engage and inspire people within and outside the YMCA. Ensures that a talent management system is in place and executed effectively. Operational Effectiveness: Possesses penetrating insight and strong strategic and critical thinking skills. Invests in well-designed innovation initiatives. Creates a structure to deliver organization-wide results to achieve objectives. Develops and implements stewardship strategies. Determines benchmarks and ensures appropriate leadership to meet objectives. Personal Growth: Creates a learning organization. Effectively drives change by leveraging resources and creating alignment to expand organizational opportunities. Shares authority and demonstrates courage and humility. Having the functional and technical knowledge and skills required to perform well, uses best practices and demonstrates up-to-date knowledge and skills in technology. Qualifications, Skills and Abilities / Position Requirements: • Bachelor’s degree in business or related field. • Minimum of 8-10 years of successful operations experience in a variety of YMCA’s or similar operations required. • Proven track record managing strategic partnerships and contracts. • Possess experience in leadership retention and development, developing 1-3-5-year strategic plan for operations. • Minimum of eight years of supervisory experience overseeing leadership staff. • Ability to relate to top community leaders and diverse groups of people from all social and economic segments of the community. • Experience working closely with Board members and other Volunteers. • Excellent communication skills, both written and verbal. • Excellent interpersonal skills; ability to relate to individuals at all levels. • Excellent organizational skills organized and details oriented. Position Profile (Ideal Candidate): • Dynamic individual with strategic, visionary approach to work and problem solving. • Collaborative personality. • Analytical, organized, driven by attaining results. • Comfortable with public speaking. • Emotionally mature, able to initiate, conduct and navigate difficult conversations with individuals at all levels. • Innate ability to develop and motivate staff by setting examples, coaching, and mentoring them. Work Environment: The work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Primary work in an office environment, however, occasionally visits outdoor program sites. Physical Demands The physical demands described here are representative of those that must be met by an employee to succeed in performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities. Being in good physical health with full range of body motion, including manual and finger dexterity and eye/hand coordination. Requires corrected vision and hearing to normal range. Occasionally requires working under stressful conditions or working irregular hours. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employment at the YMCA is at will. It is purely voluntary, based upon the consent of both the Association and the staff members. No expressed or implied contractual rights should be inferred from this job description. As a condition of employment, you will be required to submit to and satisfactorily clear a thorough Level II fingerprinting background screening.As a Drug-Free Workplace, all new hires must successfully complete a drug test. Please note Medical Marijuana cards do not exempt you from successfully passing your drug test. The YMCA of South Florida is committed to the policy of Equal Opportunity prohibiting discrimination in the workplace because of race, color, religion, national origin, sexual orientation, political affiliation, age or disability. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-03-04