Administrative Assistant

Administrative AssistantProgram & Location: High Point's Hub & Spoke Outpatient Program - Plymouth, MA Education: High School Diploma or Equivalent Pay Range: $21-26/hr depending on experience & education Status: Full Time, 40 hours About Us High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life. High Point provides a range of community-based services including Community Based Recovery Support (CBRS). CBRS was created to provide additional support to people as they work on their recovery within their communities. Often, clients who have been in an addiction treatment or Section 35 facility and are transitioning back into their communities' benefit from extra support. Benefits Medical Insurance Dental Insurance Vision Insurance Long & short term disability Discounted auto/home and renters insurance 403b - Retirement FSA & DCA PFML Employee Assistance Program Bonuses & Referral Eligibility for free classes to become a Licensed Counselor or Recovery Coach Education days to use towards CEU's Free meals at select programs and when available Unmatched Leave Time (FT employees can earn up to 3 weeks in first year) Administrative Assistant Requirements Knowledge of basic computer skills and software including the ability to use and train on HPAO's Electronic Health Record (EHR) Experience in office/secretarial environment Ability to multi-task Must type at least 45 words per minute Detail oriented Ability to meet the public Must present as professional and courteous at all times, both internally and externally Certification in the HPAO approved de-escalation program Possess a good telephone manner TB screening Compliance with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol and Drug Abuse Patients and HIPAA Regulation Present as courteous and professional Administrative Assistant Duties & Responsibilities Collects and enters data needed for various reports Meet and greet all visitors and assist with their requests. When necessary, provide basic public relations with clear and adequate information Maintain accurate visitor log and signed confidentiality visitor letters Receive, screen, and direct all incoming switchboard telephone calls to the facility. Take messages when staff member is not available to receive call. Transfer the switchboard at the end of shift, to appropriate department Receive all deliveries (other than dietary and housekeeping items) and distributes accordingly and able follow drop-off policy procedures Maintain reception area - replenish of community handouts, neat appearance of area, proper working order of all office machines and reporting of any repairs to appropriate service company, provide assistance to employees needing assistance with proper machine use, secure all doors and windows of area at the end of shift Sort, date-stamp and distribute all in-coming mail, to include patient mail Sort, weigh and stamp all out-going mail (to include UPS and overnight packages). At end of day, responsible to arrange delivery to post-office any pre-stamped mail Arrange postal machine postage and repairs Tracking and up-dating of mail service changes, as needed Assist practitioners in preparation for patient drug screens Maintain accurate office supply system - to include ordering and receipt of all office supplies. Verification of accurate delivery and return of any supplies, as needed. Comparison from one supplier to the next for best pricing available Perform basic secretarial functions as assigned by Supervisor Attend mandatory training/meetings Ability to respond to TTY and in-house "Codes" Always utilizes universal precautions Demonstrates behaviors that recognize the rights of patients as defined by the patient rights Collects and enters data needed for all new client intakes Other duties as assigned by the Office Manager/Program Director to insure safe and appropriate operation of the facility. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-03-04