Office Manager

Salary: $23.31 - $33.09 Hourly Location : City of St. Cloud, FL Job Type: FULL-TIME Department: PARKS AND RECREATION Division: RECREATION Opening Date: 02/24/2026 Closing Date: 3/10/2026 5:00 PM Eastern FLSA: Non-Exempt Description We're excited to share an upcoming opportunity to join the City's Parks and Recreation Department as our next Office Manager, with a target start date of April 20, 2026. This full-time position works Monday through Friday, 8:00 a.m. to 5:00 p.m. This is a key supervisory and technical support role within the department. The Office Manager oversees administrative and customer service staff, ensures the efficient and professional operation of the front desk, and provides executive-level administrative support to the Director. The position directs a wide range of administrative, clerical, and technical functions, including oversight of sales, rental rates, policies and procedures, payroll, schedules, contracts, fees, reports, and daily front-desk operations. We're looking for a candidate who embodies our City values of accountability, empowerment, innovation, and ownership; someone who takes initiative, works independently, and brings a strong understanding of departmental operations and procedures. This role requires sound judgment, leadership, and a commitment to delivering exceptional service to our community. If you're ready to make a meaningful impact and help lead a dynamic team, we encourage you to apply! Duties and Responsibilities The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary. Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals. Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed. Ensures quality customer service by enforcing quality customer service standards and recommending system improvements. Resolves employee and customer complaints in a courteous, professional and mutually beneficial manner. Maintains department schedules for administrative needs for the department through the supervision and direction of assigned subordinate staff. Also maintains department schedules for training, meetings, vacations, and calendars. Responsible for the supervision and accurate, timely completion and submission of all payroll functions for the department. Supervises the collection and accounting of fees for all departmental programs, sales, rentals, and facility or equipment usage. Maintains documentation of policies and procedures for compliance of staff. Also tracks training and compliance of staff with regards to class instruction and programmed events through the maintenance of records and filing of reports. Ensures clients are properly notified of potential scheduling conflicts and provides adequate advice and solutions regarding alternative actions. Ensures all staff are properly trained and informed on current information for potential clients regarding facilities, rental fees, and services provided throughout the department. Creates documents utilizing Microsoft Excel, Word, PowerPoint, and other software applications. Provides reports such as but not limited to memoranda, letters, departmental procedures, agendas, resolutions, ordinances and other documents as required by the department head and other personnel, or in response to established and reoccurring procedures. Reviews requisitions for all office supplies and purchases of minor equipment. Gathers, prepares and enters information of departmental budget for data entry including all related schedules as requested. Performs additional duties as required. The incumbent may be required to work emergency callouts and mandatory overtime; may require some evening and weekend hours. Minimum Education and Experience RequirementsRequires an Associate's Degree in Office Administration, Public Administration or related field supplemented by four (4) years of progressively responsible supervisory experience in office management or as an executive secretary; or equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities. Proficient in the use of computer software, specifically Microsoft Word, Excel, and PowerPoint is required. Must have operational knowledge of general office equipment. Experience in the use of programs such as Rec-Trac, AS400, and similar programs are preferred. Must possess and maintain a valid state Driver's License with an acceptable driving history. Knowledge/Skills/AbilitiesPhysical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Mathematics: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and write routine reports and correspondence in English. Ability to speak effectively before groups of customers or employees of organization. Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Customer Service: Listens and responds effectively to customer questions; resolves customer problems to the customer's satisfaction; respects all internal and external customers; uses a team approach when dealing with customers; commits to exceeding customer expectations. Technical: Skill in supervising multiple employees while working within an office team is preferred. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; extreme heat; risk of electrical shock and explosives. The noise level in the work environment is usually moderate. An Equal Opportunity Employer The City of St. Cloud is an equal opportunity employer that prohibits discrimination, harassment, or retaliation in all of its employment practices based on race, color, religion, sex, age, national origin, disability, veteran or family status, genetic information, or any other status or condition protected by applicable state or federal laws. The City participates in employment eligibility verifications through E-verify. Veteran's preference is given in accordance with Florida Law. City of St. Cloud Benefits Package We believe our City employees to be our most valuable asset. To attract and retain those employees, we offer a competitive wages and benefits package including on-the-job training, seminars, and performance appraisals. We invite you to look at the benefits the City of St. Cloud has to offer. We think you will find that the rewards of the job are equal to the challenge. All of our Full-time regular employees are eligible for the , which includes: On-Site Employee Health Care Center - free for employees and their dependents on the health insurance plan Paid Vacation Sick Leave (Ability to roll over from year to year) 11 Paid Holidays for General Employees and Police Officers- The Fire department employees can earn up to 156 holiday hours per fiscal year (prorated from the employee's start date). One (1) Floating Holiday for General Employees and two (2) for Police Officers. Medical and Dental Coverage Awards Programs Deferred Compensation Plan Discounted Automobile Insurance Employee Assistance Program Flexible Spending Account Flexible Work Schedules Holiday Bonus - subject to City Council approval Indianapolis Plan (Police Officers) Life and Accidental Death (One-time annual salary paid by City) Long Term Disability Coverage (paid by City) Management Leave Sick Leave Bank available for all employees - for Fire Union sick leave bank information, see (PDF) 01 Select your skill level with Microsoft Excel. Beginner Intermediate Advanced Expert 02 Select your skill level with Microsoft Word. Beginner Intermediate Advanced Expert 03 Select your skill level with Microsoft Power Point. Beginner Intermediate Advanced Expert 04 Which best describes your level of education? No High School Equivalency High School Diploma or Equivalency Associate's Degree Bachelor's Degree Master's Degree 05 Please indicate the field of your college degree, if applicable. 06 Do you have a valid Florida Driver's License? Yes No 07 Do you have experience using systems such as RecTrac, AS400, or other similar software? If so, please describe your experience, including the specific programs used and how you utilized them in your role. 08 Do you have at least four (4) years of experience in executive administrative, office management, clerical or related experience; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Yes No 09 Please provide a brief description of your experience in the field of office management. Required Question

Created: 2026-03-04