Customer Service Returns Representative

Customer Service Returns Representative Job Details Monday-Friday | 8:00 AM - 5:00 PM | $19/hour Overtime possible and may be mandatory Customer Service Returns Representative Requirements 2-4 years of customer service experience or related transferable experience (required) Experience in returns processing, vendor authorizations, or distribution environments (preferred) Strong Microsoft Office skills, including Excel and Outlook (required) Strong attention to detail and data entry accuracy (required) Excellent written and verbal communication skills (required) Ability to work independently and as part of a team (required) Experience with database management or ERP systems (preferred) About the Customer Service Returns Representative Role As a Customer Service Returns Representative, your responsibilities will include: Processing RA Vendor Debit Authorization Reports by verifying return-to-vendor shipments through UPS and other common carriers Following up on return authorizations (RAs) prior to physical returns to ensure timely processing Managing pending vendor authorizations and maintaining consistent follow-up communication Running daily reports to create quality notifications and submitting vendor authorization forms Communicating with vendors, manufacturers, and internal departments to ensure return completion Maintaining ownership of the returns database and ensuring accurate recordkeeping Identifying, communicating, and correcting documentation inaccuracies Supporting a "No Hassle" returns experience while balancing financial impact to the company Operating office equipment including copier, OnBase scanner, and computer systems Managing time effectively to meet productivity and performance goals Why Work With Crown Staffing MEC Health, 24-Hour Group Accident, Short-Term Disability, Term Life and AD&, Dental , Vision, Behavioral Health, IDX Social Plus, FreeRX Earned Paid Leave (based on hours worked) Competitive pay Weekly pay Direct deposit with pay card option No fees for our services and ongoing support Opportunities for permanent placement and career advancement Supportive work environment focused on teamwork and employee welfare Apply now, for the Machine Operator! Walk-ins welcome!637 W North Ave Villa Park, IL (630)782-5222 Crown Staffing is an Equal Opportunity Employer M/F/D

Created: 2026-03-04