Unified Communications Technical Engineer

We are seeking a highly technical Unified Communications (UC) Engineer with deep Zoom expertise and strong working knowledge of Microsoft Teams, Webex, and Cisco collaboration platforms. This role engineers, configures, and supports enterprise-grade virtual events and serves as a senior escalation point during high-visibility live productions. The ideal candidate combines hands-on platform engineering with strong network fundamentals and live production experience. This is not a helpdesk role, it is a live event engineering position operating in high-pressure, time-sensitive environments where reliability and redundancy are critical. Key ResponsibilitiesPlatform Engineering Architect and configure Zoom Meetings, Webinars, Events, Backstage, Rooms, and ISO workflows Configure Teams Live Events, Webex Events, and Cisco Meeting Server sessions Support cross-platform interoperability (Zoom/Teams/Webex and SIP/H.323) Maintain standardized build templates and admin configurations Live Event Engineering & Escalation Provide Tier 2/3 escalation support during live events Troubleshoot real-time audio/video, encoding, and signal routing issues Diagnose network performance (latency, jitter, packet loss, QoS) Design redundancy and failover protocols Lead incident response and structured RCA documentation Network & Systems Support Conduct stress testing and capacity planning Support hybrid and cloud-based architectures Optimization & Automation Implement feature updates and platform improvements Develop configuration playbooks and documentation Identify automation opportunities (target 30-40% reduction in manual setup) Contribute to long-term scalability planning Required Qualifications 4+ years hands-on Zoom platform experience (Meetings, Webinars, Admin, Rooms) Working knowledge of Microsoft Teams and Webex Experience supporting enterprise-scale live productions Strong understanding of networking fundamentals and SIP/H.323 Experience with RTMP and video routing workflows Strong escalation management and documentation skills Core Competencies Calm under pressure Systems thinker Detail-oriented problem solver Ownership mindset Player/coach mentality #LI-OE

Created: 2026-03-04