811 Locate Ticket Screener

Primary Talent Partners has a new contract opening for a 811 Locate Ticket Screener with our telecommunications client in Canonsburg, PA. This is a 12-month contract with a potential for extension. Pay: $22.00 - $27.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship. Schedule: Hybrid- Monday and Friday are WFH, Tuesday - Thursday are in the office No travel, no expenses Top Skills: Utility Locating is the #1 skill needed for this position. Primarily 811 experience. Experience reading digital prints/design work. Will be involved in the Utility Design Request processing, Tracer Wire request processing, and 811 inbox management for locator invoice processing. Secondary skills: Heavy volume ticketing system experience (200+ tickets per day), Description: The 811 Locate Ticket Screener plays a critical role in the damage prevention process by reviewing and screening utility locate requests submitted through the 811 system. This position ensures that tickets are properly assessed, routed, and prioritized to support safe excavation and construction activities. The role includes both office-based and remote work, with occasional field coordination. Responsibilities Review incoming 811 locate tickets for accuracy, completeness, and relevance to client assets. Determine ticket priority and route to appropriate internal or external teams for action. Cross-reference ticket locations with GIS mapping systems and asset databases. Communicate with contractors, utility locators, and internal teams to clarify ticket details. Identify potential conflicts or risks and escalate as needed. Maintain detailed records of ticket activity, resolution status, and communications. Assist in updating and maintaining ticket tracking systems and documentation. Support damage prevention initiatives and participate in training or outreach efforts. Collaborate with construction and network teams to ensure timely and accurate responses. Perform administrative tasks related to ticket management and reporting. Education/Certifications High School Diploma or equivalent required Technical training or coursework in GIS, telecommunications, or utility locating preferred Experience/Minimum Requirements 1-2 years of experience in utility locating, construction, telecommunications, or related field Familiarity with 811 systems and damage prevention practices preferred Heavy volume, call center or ticketing experience is desired. Expectations Strong attention to detail and organizational skills Ability to interpret maps, utility drawings, and ticket data Effective communication and customer service skills Basic understanding of underground utility infrastructure Proficiency in Microsoft Excel, GIS tools, and ticket management platforms Ability to work independently and manage multiple tasks Commitment to safety and regulatory compliance Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at #PTPJobs #LI-PTP

Created: 2026-03-04