Veterans Services Coordinator

Salary : $45,000.00 - $50,000.00 Annually Location : Charlotte Job Type: Full-Time Staff Job Number: 202600002 Division: Academic Affairs Department: Veteran and Military Affairs Opening Date: 02/19/2026 Closing Date: 3/23/2026 11:59 PM Eastern Responsibilities In-person, Grant-Funded Position Reports to: Director of Veterans and Military Affairs At Johnson C. Smith University, we are rooted in legacy and tradition. We foster an inclusive environment of excellence where resilient learners grow, thrive, and prepare to become global leaders. As a proud HBCU that provides transformative experiences, we stand as a beacon of light-"Go here, glow anywhere." JCSU is seeking a mission-driven Veterans Services Coordinator who embodies our commitment to service, innovation, and community. This individual will support Military and Veteran Students as they pursue their educational goals, helping them transition, belong, and shine as members of the Golden Bull family. This role is essential to ensuring our military-affiliated students receive holistic support that honors their service and elevates their future-because at Johnson C. Smith University, dreams become realities and futures shine bright. Sit Lux. Key ResponsibilitiesEssential Job Functions Serve as a dedicated advocate and liaison for Military and Veteran Students, offering programs, mentoring, counseling, and connections to campus and community resources that support academic success, belonging, and well-being. Partner with Admissions and Recruitment, Financial Aid, the Registrar, and Communications and Marketing to inform, recruit, enroll and support Military and Veteran Students throughout their academic journey. Assist the Office of the Registrar by ensuring timely processing of educational benefits, serving as a secondary certifying agent. Clearly communicate benefits, resources and opportunities available to Military and Veteran Students and their families. Support the management and programming of the Veterans Hub and advise the Veterans Student Association (VSA), helping cultivate leadership, engagement and community. Contribute to the development, coordination and implementation of Credit for Prior Learning (CPL) and Joint Services Transcript (JST) activities in alignment with SACSCOC requirements and CAEL standards. Maintain and analyze CPL/JST records to support data reporting, assessment and continuous improvement. Collaborate with Deans and Department Chairs to integrate CPL/JST practices across academic programs, ensuring consistency, quality and student-centered approaches. Lead and coordinate campus-wide military-affiliated observances, including 9/11, Memorial Day, Veterans Day, and military-themed athletic events, reinforcing JCSU's commitment to honoring service and sacrifice. Represent the University at local, regional and national military-focused conferences, trainings and base-affiliated job/college fairs. Conduct ongoing assessment of Veterans Services programs and contribute to monthly and university-wide reporting, including SACSCOC documentation. Support departmental planning, budgeting and evaluation efforts. Foster an inclusive, multicultural and respectful environment that reflects JCSU's values and commitment to equity. Participate in professional development and university/community committees as assigned. Guide and supervise student employees, including Work Study students, student workers, interns and practicum students. Additional Job Functions Perform other duties as assigned to support the mission, vision and evolving needs of Johnson C. Smith University. Qualifications A Bachelor's degree and at least three years' experience in counseling, social work, or related field is required. A Master's degree is preferred. Requires two to five years of demonstrated related experience with working in Military or Veteran's Affairs and a good understanding of the recruitment, engagement, retention and record-keeping of/for Military and Veteran Students. The equivalent combination of education and related work experience may be considered. Qualified Veterans are encouraged to apply. Supplemental Information To apply, please include a cover letter, resume, and contact information for three supervisory references including the most recent supervisor. Finalists for this position are subject to a background check. Employment is contingent upon the successful completion of a background investigation including criminal history and identity check. We offer a complete benefits package to full-time employees working 30 or more hours per week including health care, dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Health Insurance Plans The University offers two PPO Plans, one being a High Deductible Health Plan that are administrated by Healthgram and utilizes the Great West Health (GWH)-Cigna PPO network. A Wellness Premium discount is available to those that participate. A full vision benefit is included. Health insurance coverage becomes effective on the 61st day of employment. Dental Insurance The University offers dental coverage through Delta Dental of North Carolina. This coverage takes effect on the first day of the month following 60 days of continuous employment. Life Insurance The University provides a group term life insurance policy through The Standard with a value of one times the annual salary. This coverage takes effect on the first day of the month following 60 days of continuous employment. Long-term Disability Insurance The University provides each full-time employee with group long-term disability insurance through The Standard. This coverage takes effect on the first day of the month following 60 days of continuous employment. Supplemental Policies Supplemental life insurance and short-term disability, accident and cancer policies are available through Colonial and Aflac. Premiums for these individual policies may be paid through payroll deduction. Retirement To assist faculty and staff in planning for their retirement, Johnson C. Smith University provides a 403 (b) retirement plan utilizing TIAA that allows for supplemental and matching contributions. Enrollment in this plan is not automatic. Employees may elect a percentage towards supplemental contributions immediately. Eligible employees are required to make contributions in order to receive the University's matching contributions after one (1) year of service. The one-year waiting period may be waived if the employee participated in a TIAA retirement plan at a prior eligible institution (documentation required). A six-month waiver may also be available if the employee's most recent prior employer was a 403(b)-eligible organization (verification required). The University will match contributions on a dollar for dollar basis up to a maximum of 5% for eligible employees. Sick Leave Faculty and non-academic personnel accrue one paid day of sick leave for each month of employment the calendar year. Accrued but unused sick leave may be accumulated and carried over from year to year, up to a maximum of 60 days. Sick leave may be taken for the employee's personal illness, medical appointments or the illness of a parent, child or spouse. Vacation Leave Non-academic personnel earn one paid day of vacation leave for each month of employment during the calendar year. Administrative Officers and Non-academic personnel may accrue a maximum of 20 vacation leave days. Bereavement Leave Non-academic personnel will be granted up to three days of bereavement leave for the death of an immediate family member. Other Leaves of Absence & Holidays Other leaves of absence including sabbaticals, leave for military and jury duty, educational and Family/Medical Leave are available for eligible employees. The University is closed in observance of 13 holidays. Tuition Remission Full-time employees who have completed six months of continuous service are eligible to enroll in a maximum of three semester hours at Johnson C. Smith University and will receive a discount of one-half of the tuition cost. If an employee qualifies for tuition remission, the dependent children of that employee may also receive the tuition discount for up to 18 credit hours. Through the Council of Independent Colleges Consortium employees and their dependents may also be eligible for a full tuition waiver at one of over one hundred participating consortium schools. HealthPlex and Wellness Programs The grant-funded facility is available to all employees during the hours of operation and a coordinator is on duty to train employees to properly operate the equipment and get the most out of their workout routine. The University also sponsors a variety of Wellness programs throughout the year for faculty, staff and students. Employee Assistance Program The Employee Assistance Program (EAP) is designed to help employees and their immediate family members who are troubled by marital, financial, and emotional and substance abuse and other problems. Services provided through the EAP are strictly confidential and free of charge. University EAP services are provided through Atrium Health and The Standard.

Created: 2026-03-04